KILY.PH is a Philippine-based online fashion brand offering stylish, practical, and affordable clothing for modern women.
We bring together the latest trends, quality, comfort, and value to make everyday fashion easy and accessible.

We continuously listen to our customers and follow evolving fashion trends to bring fresh styles and better shopping experiences.

KILY.PH- Making everyday fashion easy, stylish, and accessible.


KILY MARKETING CORP.

<ul>
	<li>Manage and maintain product listings across assigned e-commerce platforms.</li>
	<li>Update product details, including descriptions, images, pricing, and promotional information.</li>
	<li>Monitor daily store activities and account performance.</li>
	<li>Assist in executing online campaigns, promotions, and sales activities.</li>
	<li>Track sales performance, store metrics, and other relevant e-commerce data.</li>
	<li>Prepare and maintain reports on store activities and performance.</li>
	<li>Monitor assigned KPIs and performance targets.</li>
	<li>Identify and resolve product listing errors, account concerns, and platform-related issues.</li>
	<li>Coordinate with Warehouse, Operations, Marketing, and other teams to address operational concerns.</li>
	<li>Support initiatives aimed at improving online store performance, sales, and customer experience.</li>
</ul>

Organizing and Planning

Analyzing Data

Photo Editing

Attention to Detail

Ecommerce Associate

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Relationship Management

Customer Service

Critical Thinking

Communication Skills

Website Project Manager | Client Facing | Remote

As CHiNOY TV celebrates its 15th anniversary, we continue to evolve as a multimedia platform, with content and activities spanning television, digital, events, and community-driven initiatives. While strengthening our presence locally, we are also expanding globally to connect with overseas Chinese communities and celebrate our shared heritage.

We remain committed to our mission of:

1. Preserving and promoting Chinese-Filipino culture while strengthening Chinese Filipino identity across different platforms.
2. Inspiring communities by highlighting the success stories of remarkable Chinese Filipinos.
3. Providing opportunities for the Chinoy youth to showcase their talents in media, entertainment, and performing arts.
4. Bridging the Chinese and Filipino communities through meaningful projects and initiatives.


Fil-Chi Media Productions Inc. (Chinoy TV)

<ul>
	<li>Manage and grow the company’s presence across all major digital platforms (Facebook, Instagram, TikTok, YouTube, website).</li>
	<li>Develop and execute a robust content strategy aligned with brand identity and marketing goals.</li>
	<li>Plan, create, curate, and schedule engaging content—visuals, videos, and copy—for each platform, customized to platform strengths and audience preferences.</li>
	<li>Oversee the creation and optimization of social media assets (e.g., profile banners, thumbnails, ads, landing pages).</li>
	<li>Maintain a content editorial calendar to align with campaign timelines, key events, and publishing consistency.</li>
	<li>Monitor, respond, and engage with followers, inquiries, comments, and online reviews in a timely and professional manner.</li>
	<li>Coordinate boosting and implementation of paid social campaigns, including budget monitoring and performance analysis.</li>
	<li>Collaborate cross-functionally with marketing, events, creative, and production teams to ensure cohesive messaging and branding.</li>
	<li>Track, analyze, and report on performance metrics (reach, engagement, growth, conversions), using insights to refine strategy.</li>
	<li>Manage online reputation by responding to reviews and implementing initiatives to generate positive feedback.</li>
	<li>Support basic website content management and apply minor HTML updates when needed.</li>
</ul>

Social Media Manager

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Full-Time | Entry-Level | Hybrid | Quezon City

As a Media Analyst, you will assist in preparing media reports, conducting research, analyzing data, and translating findings into meaningful insights for clients. You will work closely with internal teams to ensure accurate and timely reports and presentations.

This is a full-time, entry-level position based in Quezon City with a hybrid work arrangement. The role requires regular Return-to-Office (RTO) days.

Key Responsibilities

<ul>
	<li>Prepare and manage media reports and presentations based on client requirements.</li>
	<li>Gather, organize, and analyze media data using qualitative and quantitative methods.</li>
	<li>Conduct research and identify relevant trends, insights, and media developments.</li>
	<li>Present and communicate findings clearly to clients and internal teams.</li>
	<li>Coordinate with internal teams to ensure accurate and timely report delivery.</li>
	<li>Update and maintain relevant data and information on the company website.</li>
	<li>Stay updated on current news, social media trends, and current events.</li>
</ul>

Media Analyst

<ul>
	<li>Responsible for creating contents - video, graphic arts, photo, articles and etc. using transmedia storytelling approach or telling the story across multiple platforms (TV and Online - FB, IG, Youtube, Website)</li>
	<li>Handles the Production Process for assigned projects from Pre Production to Actual Execution:
	<ul>
		<li>Conceptualization / Brainstorming / Pitching of Ideas</li>
		<li>Research and Scriptwriting</li>
		<li>Production and Post Production</li>
		<li>Manages and Works hand in hand with the technical team (Videographers, Graphic Artist and Video Editors)</li>
	</ul>
	</li>
	<li>Caption Creation and Posting of Contents (For Online Materials)</li>
	<li>Engages with different teams internally - Marketing, Digital Media, Creatives (Creative Services Manager, Creative Director and Multimedia Producers) and Post Production (Editors)</li>
	<li>Reports directly to Executive Producer</li>
</ul>

Multimedia Producer | Writer

𝗖𝗢𝗠𝗣𝗔𝗡𝗬 𝗕𝗔𝗖𝗞𝗚𝗥𝗢𝗨𝗡𝗗

SEO Hacker started out as a website that publishes expert SEO tactics and strategies. Through the years, this website evolved into the SEO and Internet Marketing Services Company it is today. Officially opening its doors for business back in 2010, SEO Hacker caters to many clients in various industries and boasts having specialists and mavens in its digital marketing team. Overall, SEO Hacker aims to provide clients with the best quality services they can offer. 

𝗔𝗕𝗢𝗨𝗧 𝗨𝗦

SEO Hacker is a knowledge-based internet marketing firm which specializes in Search Engine Optimization (SEO). As a Digital Marketing firm, we not only aim to provide clients with SEO services but also aim to educate them with other facets of digital marketing and SEO - all in the efforts to improve their branding online. 

We aim to offer our services to both small and large scale businesses, helping their websites naturally rank in Google and other search engines. Consequently, we also fortify their online branding. These services include conceptualizing, designing, developing and managing their website, content creation, Search Engine Optimization, online reputation management, search engine marketing, display advertising, and Social Media Marketing. 

𝗢𝗨𝗥 𝗩𝗜𝗦𝗜𝗢𝗡: To see 500 digitally empowered companies by SEO Hacker experiencing huge growth in their online presence and conversions.

𝗢𝗨𝗥 𝗠𝗜𝗦𝗦𝗜𝗢𝗡: SEO Hacker exists to provide ethical, powerful strategies and execution to EMPOWER companies in generating more revenue in the digital market.

𝙄𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙩𝙤 𝙈𝙖𝙠𝙚 𝙩𝙝𝙞𝙣𝙜𝙨 𝙃𝙖𝙥𝙥𝙚𝙣?
SEO Hacker is all about empowering companies and individual entities to generate more revenue in the digital market. We are Energetic, Motivated and Passionate people who Absolutely Love what we do.

We are on a mission to WIN and make WINNERS and we are looking for other like-minded, high-quality people to join us.

SEO Hacker works with some of the Most Widely Known Companies in the Philippines and Abroad including: SM, TGP, Toyota, Mega Global, Reedley International School, Inspire Leadership Consultancy, Enderun, Mineski, TV5, and the list goes on.

SEO Hacker

<ul>
	<li>Reach out to local and international bloggers and website owners to build partnerships and create mutually beneficial opportunities.</li>
	<li>Monitor and analyze client websites and keyword rankings to track performance and identify opportunities for improvement.</li>
	<li>Explore and test different partnership strategies to develop stronger and more effective relationships.</li>
	<li>Research and identify new websites and potential partnership opportunities.</li>
	<li>Collaborate with the team to develop creative approaches to link building and website partnerships.</li>
	<li>Experience in writing and editing articles is a plus.</li>
</ul>

Technical Writing

Content Writing

Digital Marketing

Research

Content Marketing

Link Builder

<ul>
	<li>Self-motivated with a strong and efficient work ethic</li>
	<li>Excellent written and verbal English communication skills</li>
	<li>Strong attention to deadlines and ability to handle urgent tasks</li>
	<li>Team player with the ability to collaborate effectively</li>
	<li>Willingness to write on a wide range of topics</li>
	<li>Open to feedback and able to apply constructive criticism</li>
	<li>Adaptable to different tones and writing styles based on client needs</li>
	<li>Bachelor’s degree in Communication, Journalism, Marketing, or related field (or equivalent experience)</li>
	<li>Willing to work onsite in BF Homes, Las Piñas, Metro Manila.</li>
</ul>

Proposal Writing

Blog Writing

Copywriting

Time Management

Writing

Content Writer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Overview:

Expanding healthcare blog is seeking a driven, well-written, personable SEO Outreach Specialist to drive SEO results. The ideal candidate is passionate about digital marketing, has 2+ years of experience, is a strong writer and communicator, and is eager to learn about SEO and content marketing. 

Responsibilities:

<ol>
	<li>Create, and execute outreach via email, LinkedIN, and Facebook to generate link building and guest post opportunities</li>
	<li>Work with writing team, create outlines, edit drafts and build relationships with website publishers to get articles approved and published</li>
	<li>Format online content and posts to maximize SEO traffic</li>
	<li>Update and record link activity and interact with clients</li>
</ol>

SEO Outreach Specialist

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships. 
 
This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

<ul>
	<li>Be the primary point of contact — guide clients from onboarding through a seamless website launch.</li>
</ul>

Bridge clients &amp; dev team

<ul>
	<li>Translate client needs into clear briefs and keep projects on scope, on time, and profitable.</li>
</ul>

Drive digital strategy

<ul>
	<li>Proactively advise clients on improving their online presence using industry best practices.</li>
</ul>

Deliver best-in-class service

<ul>
	<li>Continuously add value through top-tier support and help shape "best-in-class" product standards.</li>
</ul>

Project management targets

<ul>
	<li>25+ Active accounts managed per month</li>
	<li>10+ Launches or design completions monthly</li>
	<li>6+ Positive client reviews per month</li>
	<li>≤1 Valid escalation per quarter</li>
	<li>Handle add-on products including logo and map designs alongside core website accounts</li>
	<li>Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them</li>
	<li>Launch projects with little to no QA tweaks through careful pre-launch checks</li>
	<li>Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics</li>
	<li>Complete and pass Advanced IDX training after onboarding</li>
	<li>Establish smooth, cross-department communication so all teams meet or exceed client expectations</li>
</ul>

What we're looking for

<ul>
	<li>Background in art and design </li>
	<li>At least 1 year of customer support experience servicing US or North American clients</li>
	<li>Excellent written and spoken English with at least a neutral North American accent</li>
	<li>Experience with internet-based products: web hosting, web design, or similar</li>
	<li>Strong project management skills — juggle multiple tasks, hit strict deadlines</li>
	<li>Highly adaptable, goal-driven, detail-oriented, and a genuine team player</li>
</ul>

Nice to have

<ul>
	<li>Salesforce</li>
	<li>WordPress</li>
	<li>Digital marketing</li>
	<li>Real estate knowledge</li>
</ul>

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Digital Strategist | Remote

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Problem Solving

VIP Web Consultant | Customer Service | Remote

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

The Content Specialist plays a key role in driving the success of our e-commerce business across leading platforms such as Shopee, Lazada, Zalora, TikTok Shop, and our brand website. This dynamic role combines content management, digital merchandising, and sales support to create a seamless and engaging online shopping experience. The ideal candidate will ensure that product listings, pricing, promotions, and campaign content are accurate, compelling, and optimized for maximum visibility and conversion. In addition, this position works closely with cross-functional teams to maintain inventory availability, support high-impact online campaigns, and identify opportunities to enhance customer engagement and drive revenue growth. If you are detail-oriented, data-driven, and passionate about e-commerce, this is an exciting opportunity to make a direct impact on a fast-growing digital business.

 

1. Product Content Management

<ul>
	<li>Create, upload, and maintain product listings on online marketplace platforms.</li>
	<li>Ensure all product information (titles, descriptions, attributes, images, and specifications) are complete, accurate, and aligned with brand guidelines.</li>
	<li>Optimize content for visibility and searchability within each marketplace (SEO best practices).</li>
</ul>

2. Pricing and Promotion Accuracy

<ul>
	<li>Ensure product pricing and discount structures are correctly reflected across platforms.</li>
	<li>Regularly audit online listings to confirm accuracy in SRP, promo prices, and bundle deals.</li>
	<li>Coordinate with the MPCD Heads, Ecomm and Marketing teams to implement approved price changes or campaign setups.</li>
</ul>

3. Campaign and Deal Enrollment

<ul>
	<li>Enroll eligible products in marketplace campaigns, flash sales and promotional events based on business priorities.</li>
	<li>Coordinate with Ecomm Team for campaign schedules, guidelines, and approvals</li>
</ul>

4. Inventory and Replenishment Support

<ul>
	<li>Monitor product availability and coordinate with the MPC Analyst and warehouse teams for stock replenishment.</li>
	<li>Tag or update out-of-stock and restock notifications in marketplaces.</li>
	<li>Maintain accurate stock visibility across all platforms to prevent overselling or stock discrepancies.</li>
</ul>

5. Performance Monitoring and Reporting

<ul>
	<li>Generate regular reports on product listing accuracy</li>
	<li>Identify gaps or opportunities in content, pricing, and product visibility.</li>
	<li>Recommend improvements to enhance conversion and customer experience.</li>
</ul>

Content Specialist

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

As a WordPress Intern, you will support the development, maintenance, and optimization of WordPress websites while collaborating with developers, designers, and project managers. You’ll gain hands-on experience in troubleshooting, API integration, website performance, and emerging technologies.

Key Responsibilities:

<ul>
	<li>Design, develop, and maintain WordPress websites</li>
	<li>Incorporate third-party APIs within WordPress</li>
	<li>Ensure compatibility across devices, browsers, and platforms</li>
	<li>Partner with our design and project management teams for product delivery</li>
	<li>Optimize websites for speed and reliability.</li>
	<li>Stay abreast of the latest industry developments, specifically in the realm of AI.</li>
	<li>Provide occasional client support.</li>
	<li>Documenting and testing new software applications</li>
	<li>Researching, investigating and fixing a wide range of technical issues</li>
	<li>Collaborating with senior developers</li>
	<li>Approaching problems and creating solutions</li>
	<li>Proactively learning about new technologies</li>
</ul>

WordPress Intern

As the E-commerce Account Officer, you will be responsible for managing our online presence on platforms like Shopee, Lazada, Zalora, and Shopify. You will work closely with the Marketing and Merchandising Planning and Control Department to ensure our online sales strategies align with overall business goals.

Key Responsibilities:

<ul>
	<li>Manage our online stores, ensuring they showcase our latest trends and collections perfectly.</li>
	<li>Optimize product listings across platforms with eye-catching titles and images.</li>
	<li>Work with the Marketing team to align online sales strategies with their campaigns.</li>
	<li>Collaborate with the Merchandising Planning and Control Department to keep our online and offline offerings in sync for a smooth shopping experience.</li>
	<li>Use data to uncover insights that drive online sales.</li>
	<li>Turn data into actionable plans, from adjusting promotions to refining product assortments.</li>
	<li>Provide exceptional customer service, turning every interaction into a positive experience.</li>
	<li>Listen to customers, solve their issues, and build long-lasting relationships.</li>
	<li>Work closely with teams like Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.</li>
</ul>

E Commerce Account Officer

As the E-commerce Account Specialist, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

Job Description:

1. E-commerce Platform Wizardry:

• You'll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.

• Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.

2. Heartfelt Collaboration with Marketing and Merchandising:

• Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.

• Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.

3. Data Whisperer and Strategy Savant:

• Hamess the power of data to uncover insights that drive our online sales strategies forward

• Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.

4. Customer Care Champion:

• Embrace every customer interaction as an opportunity to create a memorable experience.

• Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of Fashion Fusion.

5. Team Player Extraordinaire:

• Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.

• Share your knowledge and insights with your teammates, fostering a culture of continuous leaming and growth.

6. And do other duties/functions as may be assigned by the Company from time to time.

E Commerce Account Specialist

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

 

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

 

<ul>
</ul>

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