Scribo Learning (formerly known as Literatu) is an edtech innovator developing and commercialising AI-powered education tools. Our flagship product Scribo Writing is an AI-powered feedback and grading platform aligned to teaching standards and levels across the world. Other AI-powered products loved by educators, learners and parents include: Scribo Micro, Scribo Vision, and Scribo Data. We are proud to have partnered with institutions across the world including the likes of British Council, United World College, Marshall Cavendish Education, and MOE Singapore.

Scribo Holdings Pte. Ltd.

About Scribo Learning:

We are an edtech innovator developing and commercialising AI-powered education tools. Our flagship product Scribo is an AI-powered feedback and grading tool for essays, which is accurate and aligned to local and international pedagogies. Scribo has demonstrated measurable success, with case studies showing improved writing proficiency among learners and significant time savings for teachers. We are proud to have partnered with institutions across the world including the likes of British Council, United World College, Marshall Cavendish Education, and MOE Singapore.

 

About the role:

Scribo is looking for a dedicated and experienced Customer Success Executive/Associate. This role is ideal for ex-educators who have a passion for implementing edtech tools in schools and institutions. You will be the cornerstone of our customer relationships, ensuring a smooth and highly effective onboarding experience. The position requires a proactive approach to customer success, fostering deep relationships to support retention and growth.

This role collaborates closely with our New Zealand customers and therefore follows New Zealand business hours (NZT). Candidates should be comfortable working during these hours.

 

Key responsibilities:

1. Onboarding &amp; training

<ul>
	<li>Guide schools and teachers through implementation and onboarding workflows</li>
	<li>Deliver product training sessions (live and recorded) tailored to varying levels of tech proficiency</li>
	<li>Help educators align Scribo with curriculum goals and classroom practice</li>
	<li>Respond to live chat support systems to help customers in need</li>
	<li>Manage support tickets and work with partners and the technical team to resolve any issues as soon as possible</li>
	<li>Support our distribution partners with onboarding and training of new and existing features</li>
</ul>

2. Customer relationship management

<ul>
	<li>Build and maintain trusted relationships with school leaders, teachers, and administrators</li>
	<li>Serve as the voice of the customer, surfacing feedback to product and support teams</li>
	<li>Conduct regular check-ins and strategy calls to support retention and expansion</li>
</ul>

3. Product adoption &amp; usage

<ul>
	<li>Monitor engagement metrics and usage data to identify at-risk accounts or opportunities for deeper usage</li>
	<li>Proactively suggest features, updates, and workflows that align with user goals</li>
	<li>Support school success with writing analytics, classroom impact stories, and usage insights</li>
</ul>

4. Scaling success

<ul>
	<li>Create self-help resources (guides, videos, templates) to empower teachers</li>
	<li>Support professional development programs and webinars for educators</li>
	<li>Partner with marketing to share success stories and testimonials</li>
	<li>Manage our Scribo Connect Community platform with constant updates to topical use cases</li>
</ul>

<ul>
</ul>

 

Why join Scribo?

<ul>
	<li>Be part of a mission-driven team helping students and teachers around the world</li>
	<li>Work with cutting-edge AI built for teachers, with teachers</li>
	<li>Flexible work arrangements and collaborative culture</li>
	<li>Opportunities for professional growth within a fast-paced edtech company</li>
	<li>See real classroom impact from your efforts</li>
</ul>

Customer Success Officer

Cetta is an online language academy run by young Indonesians with an interactive and inclusive learning system. We are on a mission to make Indonesian as an actual World Citizen. Cetta provides a synchronous online language Academy since 2020. Currently offers 6 language courses including English, Japanese, Mandarin, Korean, French, and German with more languages to cover in the future.

Cetta Online Class

<ul>
	<li>Develop and run marketing strategies to boost brand visibility, engagement, and student enrollment.</li>
	<li>Lead and coordinate the Marketing team to ensure alignment with company goals.</li>
	<li>Set clear targets for each marketing division, provide guidance, and ensure smooth teamwork.</li>
	<li>Plan, execute, and oversee marketing campaigns, then monitor, analyze, and report the results.</li>
	<li>Manage the marketing budget effectively and efficiently according to allocated resources.</li>
	<li>Work closely with the operations and support teams to meet marketing needs and ensure smooth execution.</li>
	<li>Handle initial contact for corporate/government sales before handing over to the operational team.</li>
	<li>Conduct market research and analyze consumer trends to support marketing strategies.</li>
	<li>Build and maintain relationships with media partners, vendors, and external marketing agents.</li>
	<li>Ensure all campaigns follow regulations and protect the company’s image and reputation.</li>
</ul>

Marketing Manager

ALGORITHMICS is an international Programming & Mathematics school for children from 5 to 17 years old, with over 300,000 students currently studying globally. In our classes, we help children take the first step into the world of IT and develop their math knowledge by playfully teaching them and finding an individual approach to each child using a unique methodology and specifically developed online platform.

Algorithmics Global FZE

Algorithmics adalah sekolah internasional programming &amp; matematika untuk anak-anak, dengan jumlah siswa lebih dari 500,000 di seluruh dunia. Kelas kami memiliki tujuan yakni membantu anak-anak untuk mengambil langkah pertama mereka dalam dunia IT dan mengembangkan kemampuan dan pemahaman mereka tentang matematika dengan metode pembelajaran yang menyenangkan dengan mengajar mereka sambil bermain dan menemukan pendekatan individu untuk setiap anak menggunakan metodologi unik dan platform online yang dikembangkan secara khusus.

 

Untuk dapat bekerja, Anda diwajibkan menguasai Bahasa Indonesia, dan dapat berkomunikasi dengan bahasa Inggris.

 

Penempatan : WFH/WFA

 

Apa yang akan Anda lakukan :

<ul>
	<li>Bekerja dengan aplikasi masuk (panggilan, pesan instan)</li>
	<li>Identifikasi kebutuhan dan pilih program yang sesuai</li>
	<li>Meyakinkan klien untuk memesan dan bergabung dengan Kelas Master gratis</li>
	<li>Memberikan informasi produk/layanan dengan menjawab pertanyaan dan menawarkan bantuan</li>
	<li>Eksekusi rencana untuk klien yang ada dan akan hadir di kelas master</li>
</ul>

 

Hari Kerja :

<ul>
	<li>5 hari/minggu (Supervisor akan menentukan hari kerja)</li>
	<li>Harus bisa bekerja di Akhir Pekan (Sepenuhnya)</li>
</ul>

 

Jam Kerja :

<ul>
	<li>9 jam/hari (8 jam kerja dan 1 jam istirahat)</li>
	<li>10:00 - 19:00 WIB</li>
</ul>

 

Keuntungan yang akan Anda dapatkan :

<ul>
	<li>Bekerja dalam tim EdTech internasional yang ambisius - kami berkembang pesat dan terus-menerus menghapus batasan wilayah dan bahasa</li>
	<li>Bekerja 100% dari mana saja</li>
	<li>Tujuan yang berorientasi sosial - kami dengan tulus yakin bahwa kami dapat membuat perbedaan bagi anak-anak secara global dengan produk kami</li>
	<li>Lingkungan kerja yang nyaman</li>
	<li>Kesempatan untuk meningkatkan kemampuan</li>
	<li>Jenjang karir luas</li>
	<li>Support system yang canggih dan profesional</li>
	<li>Gaji tetap + bonus, berdasarkan kinerja Anda</li>
	<li>Jadwal kerja yang nyaman: penuh waktu, 5 hari seminggu</li>
</ul>

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