ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Process inbound inquiries on subscription plans and promos and requests related to activation, disconnection, upgrades and billing concerns.</li>
	<li>Handle customers concerns with urgency and tact.</li>
	<li>Stay positive and give customer reassurance that their concerns are your primary concern.</li>
</ul>

Customer Service Specialists | Telecommunications Account | Commonwealth QC

<ul>
	<li>Take inbound call from telco subscribers and prospective customers</li>
	<li>Process requests on subscription plans and promos and requests related to activation, disconnection, upgrades and billing concerns.</li>
	<li>Handle customers concerns with urgency and tact.</li>
	<li>Stay positive and give customer reassurance that their concerns are your primary concern.</li>
</ul>

Customer Service Agents| Telecommunications Account | Fairview QC

<ul>
	<li>Managing, supervising and providing technical advice on telecommunications systems</li>
	<li>Receiving feedback, identifying users’ needs and requirements and mobilizing existing technology to meet their criteria</li>
	<li>Documenting plans, requests, activities and specifications and reporting on them</li>
	<li>Cooperate with management to develop staff and improve their skills</li>
	<li>Follow industry’s standards and best practices</li>
</ul>

Customer Service Specialist | Telco | Makati

<ul>
	<li>Managing, supervising and providing technical advice on telecommunications systems</li>
	<li>Receiving feedback, identifying users’ needs and requirements and mobilizing existing technology to meet their criteria</li>
	<li>Documenting plans, requests, activities, and specifications and reporting on them</li>
	<li>Cooperate with management to develop staff and improve their skills</li>
	<li>Follow industry’s standards and best practices</li>
</ul>

Customer Service Specialist | Telco | Mandaluyong

<ul>
	<li>Work collaboratively with suppliers and stakeholders to communicate and support sourcing and category management activities</li>
	<li>Perform sourcing exercises and lead low to medium complexity request for proposals in delivering category strategies</li>
	<li>Provide analysis for necessary sourcing activities to maintain the competitiveness of category contracts</li>
	<li>Build relationships with suppliers to support their effective delivery in the category</li>
	<li>Contribute to KPI reporting of supplier performance finding opportunities for data to improve the delivery of our category strategy</li>
	<li>Perform total cost of ownership analyses for the evaluation of continuous cost improvement projects</li>
	<li>Gather monthly performance-related data and prepares executive reports and presentations</li>
	<li>Support sales &amp; business development, spend &amp; contract analysis, and category planning activities</li>
	<li>Support supply market research for your category</li>
</ul>

 

<ul>
	<li>Salary and Benefits:</li>
	<li>Monthly salary package P40,000 to P80,000</li>
	<li>HMO benefit with 1 dependent (after 3 months of probation period)</li>
	<li>Paid vacation and sick leaves (unused leaves can be converted to cash)</li>
	<li>Government Mandated benefits</li>
	<li>Annual salary increase based on performance</li>
	<li>Retirement benefit</li>
</ul>

Procurement Specialist | Dayshift | Mandaluyong

A gaming community and creative collective formed from the love of playing video games with friends. What started as a community with the goal of creating content about video games has evolved and grown into a massive organization and community with hundreds of talents and thousands of community members. RUMBLE ROYALE is now one of the biggest gaming communities in the Philippines, and regularly organizes events, manages talents, and creates content that anyone who loves gaming can enjoy. RUMBLE ROYALE is about being a community that enjoys having fun together and creating a positive social impact through gaming. We continuously aim to be a good influence in the overall gaming community, with a battlecry that urges our community to REIGN SUPREME!

RUMBLE ROYALE COLLECTIVE CORPORATION

<ul>
	<li>Technological Assessment and Evaluation
	<ul>
		<li>Conducts continuing assessment of the performance and reliability of current information management system.</li>
		<li>Keeps abreast of developments in applications and technology.</li>
		<li>Reviews and identifies departments needs for technology enhancements in software and hardware and recommends improvements in IT applications, telecommunications and networking systems and infrastructure to support business strategies and goals.</li>
	</ul>
	</li>
	<li>System Implementation and Maintenance
	<ul>
		<li>Directs and manages customer IT Support. Ensures that IT specialists provide the required timely assistance to individuals and work units.</li>
		<li>Formulates and issues basic guidelines for help desk staff and users to anticipate and respond to FAQs.</li>
		<li>Evaluates recommendations and proposals from third party vendors.</li>
		<li>Monitors the timely implementation of project plan for conversion, replacement or elimination up to testing and installation to ensure integrity, quality and timeliness of work output.</li>
	</ul>
	</li>
	<li>Data Administration and Warehousing
	<ul>
		<li>​​​​​​​Designs the necessary network infrastructure and monitors its workability.</li>
		<li>Maintains and assigns the password and controls to guard against unauthorized access.</li>
		<li>Ensures the regular maintenance of back-up data and its physical safekeeping and storage to prevent data loss.</li>
	</ul>
	</li>
	<li>Planning, Organizing and Monitoring
	<ul>
		<li>​​​​​​​Identifies critical activities of section vis a vis company objectives to develop sound work plans.</li>
		<li>Identifies the risk-prone areas in IT operations and provides countermeasures to mitigate such risks.</li>
		<li>Sets priorities and allocates resources, in accordance with department targets and business plan.</li>
		<li>Sets, approves and monitors KPIs, metrics, timetables and reporting requirements for his section.</li>
	</ul>
	</li>
	<li>Problem-solving and Decision-making
	<ul>
		<li>​​​​​​​Defines broad criteria to guide subordinates and the IT group in problem-solving and decision-making.</li>
		<li>Uses quantitative, objective, rational as well as more qualitative factors to analyze problems and makes sound decisions area of authority.</li>
		<li>Commits to decisions and acts quickly on issues to move things forward.</li>
	</ul>
	</li>
	<li>People Management​​​​​​​
	<ul>
		<li>​​​​​​​Cascades company directions, policies and programs to subordinates and assures implementationof people policies.</li>
		<li>Establishes good working relationships and coordination with other departments.</li>
	</ul>
	</li>
	<li>Performs other related functions that may be assignedfrom time to time.</li>
</ul>

IT Staff

<ul>
	<li>Handle incoming calls or inquiries from prospective customers or clients</li>
	<li>Assist customers effectively by solving customer concerns and any billing queries</li>
	<li>Provide customer additional information or explains telecommunication products and services</li>
	<li>Discuss products offered and ensures customer satisfaction</li>
	<li>Accurately capture customer information and any data entry required</li>
</ul>

Customer Service Agent for US Telco | Makati

Customer Care Associates | Telco Account | CDO

<ul>
	<li>Help customers acquire telecommunication service or directs them to technical experts who can help with technical problems or issues</li>
	<li>Effectively address customer complaints about mobile or phone service, wireless reception, dial-up Internet connectivity and billing issues</li>
	<li>Acquire product knowledge such new phone plans, discounts, service contracts, wireless plans, customer benefits and billing requirements to assist customers effectively and retain their loyalty</li>
</ul>

Telecom Customer Support

<ul>
	<li>Help customers acquire service or directs them to technical experts who can help with telecommunication problems or issues.</li>
	<li>Handle inquiries about telephone service, wireless reception, dial-up Internet connectivity and billing issues</li>
	<li>Log all calls and requests for monitoring and follow-ups.</li>
</ul>

Salary Package

<ul>
	<li>Monthly fixed salary package P18,000</li>
	<li>Plus Night differential pay</li>
	<li>Plus performance incentives/commissions</li>
	<li>Plus HMO benefit</li>
	<li>Paid training (full salary)</li>
</ul>

Customer Service Representatives | Cable Account | Cebu

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Kalibrr Job Search