Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

What you’ll do:

<ul>
	<li>Participate in brainstorming sessions to generate innovative design ideas aligned with the seasonal theme.</li>
	<li>Contribute to discussions on color palettes, silhouettes, fabrics, prints, graphics, and embellishments to create a cohesive and aesthetically pleasing collection.</li>
</ul>

<ul>
	<li>Create manual sketches for brainstorming and concept development.</li>
</ul>

<ul>
	<li>Work with graphic artists to develop seasonally themed prints, graphics, and embellishments.</li>
	<li>Collaborate with R&amp;D and Artists on lab dips and strike-offs to ensure color matching and consistency.</li>
</ul>

<ul>
	<li>Work with pattern makers on styles requiring draping or mock-ups, ensuring the Sample Dept. understands the garment construction.</li>
	<li>Complete all details to ensure smooth proto-sampling.</li>
</ul>

<ul>
	<li>Provide constructive feedback to streamline the fitting process, reducing the need for revisions and ensuring efficient proto-sample production.</li>
	<li>Demonstrate expertise in fitting denim garments for both men and women, ensuring comfort, style, and functionality.</li>
</ul>

<ul>
	<li>Apply specialized knowledge in denim design, including washes and treatments, to enhance garment aesthetics and durability.</li>
</ul>

Fashion Designer

Job Overview: The position involves researching, evaluating, and purchasing raw materials, fabrics, trims, and accessories to manufacture clothing and related products. This position is crucial in ensuring that the company procures high-quality materials at competitive prices to meet production requirements while maintaining profitability and staying ahead of industry trends.

What you’ll do:

<ol>
	<li>Market Research and Analysis:

	<ul style="list-style-type: disc;">
		<li>Developed fabrics and trims needed on collection.</li>
		<li>Conduct market research to identify new trends, materials, apparel, and garment suppliers.</li>
		<li>Analyze market trends, pricing, and supplier capabilities to make informed purchasing decisions.</li>
		<li>Monitor competitors' strategies related to sourcing and purchasing of materials.</li>
	</ul>
	</li>
	<li>Supplier Identification and Evaluation:
	<ul style="list-style-type: disc;">
		<li>Identify potential suppliers for raw materials, fabrics, trims, and accessories.</li>
		<li>Evaluate suppliers based on quality, reliability, pricing, lead times, and ethical practices.</li>
		<li>Negotiate contracts and agreements with suppliers to ensure favorable terms and conditions for the company.</li>
	</ul>
	</li>
	<li>Cost Management:
	<ul style="list-style-type: disc;">
		<li>Work closely with the Merchandising team to develop and manage budgets for purchasing raw materials.</li>
		<li>Implement cost-saving strategies and propose alternative materials and suppliers without compromising on quality or production timelines.</li>
		<li>Monitor and analyze material costs to identify opportunities for cost optimization.</li>
		<li>Provide monthly expense report and price matrix of raw materials.</li>
	</ul>
	</li>
	<li>Inventory Management:
	<ul style="list-style-type: disc;">
		<li>Coordinate with production planning teams to forecast material requirements and maintain optimal inventory levels.</li>
		<li>Implement inventory management best practices to minimize excess inventory and stockouts.</li>
		<li>Develop and maintain relationships with logistics partners for efficient material handling and delivery.</li>
	</ul>
	</li>
	<li>Cross-Functional Collaboration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Creative, Production Planning, and Merchandising teams to understand their requirements and align purchasing strategies accordingly.</li>
		<li>Participate in cross-functional meetings to discuss product development, sourcing strategies, and market trends.</li>
		<li>Foster strong relationships with internal stakeholders to support overall business objectives.</li>
	</ul>
	</li>
</ol>

Purchaser or Fashion Buyer

The Tech Pack Specialist plays a crucial role in product development and production processes by assembling and maintaining comprehensive technical packages (tech packs) that guide manufacturing apparel or other products.

What you will do:

<ol>
	<li>Assembly of Tech Pack:

	<ul style="list-style-type: disc;">
		<li>Compile and organize all necessary information into a cohesive tech pack document, including development notes, design sketches, fabric and trim swatches, and construction details.</li>
		<li>Collaborate with designers, product developers, and other stakeholders to ensure all relevant information is included and accurately represented.</li>
	</ul>
	</li>
	<li>Development of Technical Specifications:
	<ul style="list-style-type: disc;">
		<li>Create detailed technical specifications encompassing drawings, fabrications, measurement specifications, grading rules, and construction details.</li>
		<li>Ensure that technical specifications align with design requirements and production capabilities while considering cost efficiency and quality standards.</li>
	</ul>
	</li>
	<li>Inputting Fit and Construction Findings:
	<ul style="list-style-type: disc;">
		<li>Incorporate all fit and construction findings obtained through sample evaluations, fitting sessions, and quality assessments into the tech pack.</li>
		<li>Update specification sheets with any necessary adjustments or modifications to accurately represent the product requirements.</li>
	</ul>
	</li>
	<li>Operations Breakdown and SAM Integration:
	<ul style="list-style-type: disc;">
		<li>Incorporate the Operations Breakdown into the tech pack, detailing the step-by-step manufacturing process.</li>
		<li>Update Standard Allowed Minutes (SAM) calculations in the tech pack to provide accurate labor time estimates for each production operation.</li>
	</ul>
	</li>
	<li>Assistance in BOM Creations and Trim Card Development:
	<ul style="list-style-type: disc;">
		<li>Collaborate with the product development team to create a Bill of Materials (BOM) by listing all necessary materials, components, and trims required for production.</li>
		<li>Assist in developing trim cards, detailing the specifications, and sourcing information for all trims and embellishments used in the product.</li>
	</ul>
	</li>
</ol>

Tech Pack Specialist

Key Responsibilities:

<ol>
	<li>Team Leadership:</li>
</ol>

<ul>
	<li>Lead, mentor, and motivate boutique and department store managers and staff.</li>
	<li>Set clear performance expectations and provide regular feedback and coaching to improve employee performance.</li>
	<li>Ensure the development of a cohesive and customer-focused team culture.</li>
</ul>

2. Sales and Revenue Generation:

<ul>
	<li>Develop and execute strategies to maximize sales, profitability, and market share within your area.</li>
	<li>Monitor and analyze sales trends, customer feedback, and competitor activities to identify opportunities and threats.</li>
	<li>Implement sales targets and action plans to achieve and exceed sales goals.</li>
</ul>

3. Inventory Management:

<ul>
	<li>Oversee inventory levels, stock turnover, and merchandising standards in all stores.</li>
	<li>Collaborate with inventory control teams to optimize stock levels and minimize losses through theft or damage.</li>
</ul>

4. Customer Experience:

<ul>
	<li>Ensure that boutique and department store personnel provide exceptional customer experience and maintain a welcoming and professional environment.</li>
	<li>Address customer complaints and concerns promptly and effectively.</li>
</ul>

5. Operational Efficiency:

<ul>
	<li>Implement and enforce company policies, procedures, and standards across all stores.</li>
	<li>Optimize store layouts and visual merchandising to enhance the customer shopping experience.</li>
	<li>Monitor and control operating expenses, including labor costs and overheads.</li>
</ul>

6. Learning and Development:

<ul>
	<li>Identify training needs and facilitate training programs for store employees to enhance their product knowledge and customer service skills.</li>
	<li>Foster a culture of continuous learning and growth within your team or organization.</li>
</ul>

7. Performance Evaluation:

<ul>
	<li>Conduct regular performance evaluations and assessments of boutique and department store personnel.</li>
	<li>Recognize and reward top performers and address performance issues promptly.</li>
</ul>

8. Compliance and Safety:

<ul>
	<li>Ensure that all stores adhere to legal and safety regulations.</li>
	<li>Implement loss prevention measures to safeguard merchandise and assets.</li>
</ul>

9. Reporting:

<ul>
	<li>Prepare and submit regular reports on sales, inventory, and operational performance to higher management.</li>
	<li>Provide insights and recommendations to improve overall area performance.</li>
</ul>

10. Expansion and Market Development:

<ul>
	<li>Collaborate with the senior management team on opening new boutiques or department stores within your designated area.</li>
	<li>Participate in market research and competitor analysis to identify growth opportunities.</li>
</ul>

Brand Management

Competitor Analysis

Business Development

Customer Service

Communication Skills

Business Mathematics

Handling Objections

Area Sales Manager

Summary: As a Copywriter, you will be responsible for producing high-quality written content for various marketing materials, including but not limited to product descriptions, advertising campaigns, website content, social media posts, email marketing, and promotional materials. You will work closely with the Marketing team to ensure that all copy aligns with our brand voice and effectively communicates our messaging to our target audience.

Key Responsibilities:

<ol>
	<li>Content Creation:

	<ul style="list-style-type: disc;">
		<li>Write clear, concise, and compelling product descriptions for our clothing and fashion items, highlighting their unique features and benefits.</li>
		<li>Develop engaging and persuasive copy for marketing campaigns, advertisements, and materials.</li>
		<li>Craft SEO-friendly content to improve our online visibility and search engine rankings.</li>
	</ul>
	</li>
	<li>Brand Consistency:
	<ul style="list-style-type: disc;">
		<li>Maintain and uphold the company's brand voice and style guidelines across all written materials.</li>
		<li>Ensure that all copy aligns with the brand's values, mission, and messaging.</li>
	</ul>
	</li>
	<li>Audience Understanding:
	<ul style="list-style-type: disc;">
		<li>Research and understand our target audience, their preferences, and their pain points to create content that resonates with them.</li>
		<li>Tailor messaging to different customer segments and demographics.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with the Marketing team, Graphic Designers, and other stakeholders to develop integrated marketing campaigns.</li>
	</ul>
	</li>
	<li>Proofreading and Editing:
	<ul style="list-style-type: disc;">
		<li>Review and edit written content to ensure accuracy, grammar, and adherence to brand guidelines.</li>
		<li>Conduct quality control checks to eliminate errors and inconsistencies.</li>
	</ul>
	</li>
	<li>Stay Updated:
	<ul style="list-style-type: disc;">
		<li>Stay up-to-date with industry trends, fashion developments, and competitive analysis to create relevant and timely content.</li>
	</ul>
	</li>
</ol>

Copywriter

Job Summary:

The Marker Maker is responsible for creating optimized fabric layouts (markers) for children's dresses using Lectra CAD software. The primary goal is to minimize fabric wastage while ensuring that all pattern pieces are accurately placed according to fabric type, grainline, and design specifications. The role plays a crucial part in cost-effective and efficient garment production.

What you'll do:

<ul>
	<li>Develop and generate efficient markers for children’s dress patterns using Lectra Modaris and Diamino software and Flex application.</li>
	<li>Ensure markers comply with production specs, grainline directions, fabric types (e.g., one-way prints, stripes), and cutting requirements.</li>
	<li>Create size sets and bulk production markers according to the production plan.</li>
	<li>Maximize fabric utilization and minimize fabric wastage by strategically placing pattern pieces.</li>
	<li>Recommend layout adjustments and pattern modifications to improve marker efficiency without compromising garment quality.</li>
	<li>Coordinate with pattern makers, sample room, cutting department, production and merchandising teams to ensure the accuracy and timeliness of marker production.</li>
	<li>Communicate any discrepancies in pattern pieces, fabric widths, or style details to the appropriate departments.</li>
	<li>Maintain records of marker efficiency, fabric consumption, and marker versions.</li>
	<li>Provide marker consumption reports for costing and production planning.</li>
	<li>Adhere to quality standards in marker making, ensuring accurate alignment and no missing components.</li>
	<li>Ensure compliance with safety and operational procedures within the CAD and cutting environment.</li>
	<li>Attends to re-marker and re – consumption request from merchandising, cutting and production teams.</li>
</ul>

Marker Maker

We are seeking a talented and detail-oriented Technical Designer to join our fashion design team. In this role, you will work closely with fashion designers to transform their creative concepts into high-quality, saleable products. You will play a crucial part in the development process, ensuring that garment specifications are met, and the final product meets both design vision and production feasibility.

What you will do:

<ul>
	<li>Collaborate with fashion designers to execute their creative concepts into tangible, market-ready products.</li>
	<li>Anticipate design issues and work with both designers and production teams to find solutions, ensuring garment specifications are met.</li>
	<li>Suggest feasible alternatives when necessary to replace design details that may not be practical for production.</li>
	<li>Analyze Sewing Operations Breakdown and recommend the most efficient and practical production methods.</li>
	<li>Review and assess all designs to ensure they align with production capabilities.</li>
	<li>Develop and evaluate prototype samples, providing recommendations for improvements and monitoring their execution.</li>
	<li>Participate in fitting approval processes to ensure garments fit properly and align with design intent.</li>
	<li>Standardize specifications for SPI, thread count/size, sewing construction, and more.</li>
	<li>Create technical specifications for garments, ensuring all details are clear for production teams.</li>
	<li>Produce detailed technical drawings to communicate design and construction specifications.</li>
	<li>Select and approve fabrics, trims, and other materials, making recommendations for alternatives when needed.</li>
	<li>Inspect final products for quality and approve the final Tech Pack for production.</li>
</ul>

Technical Designer

Job Summary:

The Pattern Maker is responsible for developing precise patterns for children’s dresses using Lectra Modaris software, ensuring they meet design, sizing, and production standards. This role is crucial in transforming design concepts into production-ready patterns that ensure garment fit, comfort, safety, and style are maintained, all while being suitable for children's wear.

What you will do:

<ul>
	<li>Create first patterns for new children’s dress styles using Lectra Modaris.</li>
	<li>Interpret fashion sketches and technical specifications to develop accurate digital patterns.</li>
	<li>Apply correct measurement charts, size grading rules, and garment construction standards specific to children’s apparel.</li>
</ul>

<ul>
	<li>Attend fit sessions and evaluate sample garments for sizing, proportion, balance, and construction.</li>
	<li>Make necessary pattern corrections based on fit comments and grading standards.</li>
	<li>Collaborate with designers and sample makers to ensure the design vision is preserved while providing functionality for children's wear, including safety, comfort, and age-appropriate fit.</li>
</ul>

<ul>
	<li>Utilize Lectra for size grading to create multi-size patterns across various children's size ranges.</li>
	<li>Create and maintain detailed technical specification sheets, including finished garment measurements and construction notes.</li>
</ul>

<ul>
	<li>Analyze fabric types and properties (e.g., stretch, shrinkage, drape) to adjust pattern construction accordingly.</li>
	<li>Ensure that patterns are optimized for various types of children’s fabrics, including knits, cottons, and printed materials.</li>
</ul>

<ul>
	<li>Work closely with designers, sample room, marker makers, and production teams to ensure accuracy, efficiency, and consistency.</li>
	<li>Support the CAD team in verifying patterns before marker creation and production runs.</li>
</ul>

<ul>
	<li>Maintain organized digital pattern libraries.</li>
	<li>Ensure proper version control and backup of all patterns and revisions.</li>
</ul>

Pattern Maker

Job Summary

We are seeking a highly organized and proactive Project Management Assistant to support the on-site coordination and execution of key initiatives for our fashion brand. This role is crucial in tracking and updating project progress using ClickUp, ensuring timely delivery across various areas, including seasonal collection launches, photo shoots, digital campaigns, and visual merchandising.

What you’ll do:

<ul>
	<li>Support the tracking and coordination of timelines using ClickUp for:</li>
</ul>

- Collection launches

- Photo and video shoot schedules

- Social media calendars

- Boutique, online, and marketplace campaigns

- Visual and window display deadlines

<ul>
	<li>Maintain and update project boards, task lists, and schedules in ClickUp.</li>
	<li>Coordinate with design, marketing, e-commerce, retail, merchandise planning, and VM teams to collect deliverables and updates.</li>
	<li>Prepare and circulate weekly project updates and meeting notes.</li>
	<li>Help identify delays, risks, and dependencies and escalate to the Project Manager or department leads.</li>
	<li>Assist with logistics related to campaign and shoot execution.</li>
	<li>Organize and maintain shared files and records related to each project milestone.</li>
	<li>Contribute to post-launch reports and performance summaries.</li>
</ul>

Project Management Assistant

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 300 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

The Graphic Designer acts a primary support function for the Creatives Team, with responsibilities spanning multiple areas of visual content execution and creative production.

<ul>
	<li>End-to End Production Support: Provide essential support across all phases of content creation, from initial pre-production planning (props, scheduling, call sheets) through to final content delivery.</li>
	<li>Technical Shoot Execution: Assist with setting up, operating, and managing all technical equipment, including cameras, lightning,, and sound, during photoshoots and video production.</li>
	<li>On-set Shooting Support: Act as on-site support and secondary shooter, capturing high-quality content, B-roll, and engaging behind-the -scenes footage to augment primary campaign assets.</li>
	<li>Expert Post-Production: Execute all final photo and video editing, including professional retouching, color grading, cutting, sequencing, and optimizing the final assets for various digital platforms.</li>
	<li>Asset &amp; Studio Management: maintain meticulous organization of all digital files 9back up, naming, archiving) and ensure the studio and equipment are kept in optimal working condition.</li>
	<li>Logistical &amp; Research Support: Assist with necessary administrative and logistical tasks (documentation, expense tracking, equipment transport) and conduct research on emerging visual trends to inform future strategy.</li>
</ul>

Graphic Designer

The Retail Operations Manager, reporting to the Brand Manager, oversees and coordinates the operations of multiple fashion retail stores within a designated area. This role involves managing a team of Area Managers and ensuring each store operates efficiently, meets sales targets, and upholds brand standards.

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage, monitor, and guide a team of Area Managers responsible for individual stores within the designated area</li>
		<li>Responsible for increasing store sales and net revenue and minimizing sore overheads.</li>
		<li>Responsible for increasing store sales and net revenue, as well as minimizing store overhead.</li>
		<li>Responsible for monitoring the number of stores.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Provides market feedback on market reception to specific items and categories to MPCD (Merchandising, Planning, and Control) and Creatives.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

Our vision, to be the leading choice of the Filipino for their watch needs.

We will do this by offering the best choice of Watch Brands presented through a compelling and thoroughly enjoyable shopping experience.

We trace our roots to the 1960's, being the authorized distributor of CITIZEN and RADO watches. Business came mainly from local Watch distributors and independent watch stores, which were the main retail channels at that time. It then adapted to the advent of the Super Malls by expanding business and putting up its own retail stores in the malls.

RADO
As an innovative watchmaker with roots going back to 1917, Rado strives to capture the present and shape the future. It works tirelessly on the development of new materials, colours and shapes at their headquarters in Lengnau, Switzerland, and around the world. 

A member of the Swatch Group, it is firmly established in the mid-range segment of Swiss Luxury watches and has a captive market by virtue of its pioneering work in materials, and award winning designs.

CITIZEN
Better Starts now.

CITIZEN is a manufacture, a watch company that does all its manufacturing in-house, from crafting individual watch components to final assembly. A truly global watch brand, CITIZEN does business in over 130 countries worldwide.

Founded in 1918, CITIZEN has spent a century developing innovative technologies and building up its skills as a manufacture in its bid to explore the essence and infinite potential of the watch. 



Neuchatel, Inc.

As a Merchandising Assistant, provides administrative, analytical, and operational support to the merchandising team to help manage product assortment, inventory, and sales performance daily product allocations, data analysis, and with online and promotional activities.

 

Key Responsibilities:

<ul>
	<li>Assist in the allocation of watches to retail locations for optimal stock levels and visual appeal</li>
	<li>Track inventory levels, analyze sales data, and assist in implementing pricing strategies.</li>
	<li>Assemble data and create reports on sales performance, inventory turnover, and profitability. This includes analyzing best-selling items, slow movers, and competitor activity.</li>
	<li>Stay updated on watch trends, prepare merchandising reports required, and provide insights for decision-making.</li>
	<li>Communicate with sales associates and customers to ensure product knowledge and display execution, as directed.</li>
	<li>Provide general administrative support to merchandising manager</li>
</ul>

Inventory Control

Attention to Detail

Data Analysis

Data Management

Microsoft / MS Office

Merchandising Assistant

Position Overview: We seek an experienced ERP Implementation Specialist with a strong background in Inventory and Warehouse Management, Payroll, and HRIS systems. The ideal candidate should have hands-on experience working with ERP systems such as Ecount and SAP. This role requires a professional with 5 years of experience in ERP system implementation and management, focusing on optimizing processes, ensuring seamless integration, and providing support across multiple departments.

What you will do:

<ul>
	<li>Led the end-to-end implementation of ERP systems, including system configuration, data migration, and API integration and credentials with the existing system.</li>
	<li>Collaborate with key stakeholders to gather business requirements, ensuring ERP solutions meet operational needs.</li>
	<li>Provide Inventory and Warehouse Management expertise, optimizing stock levels, warehouse operations, and supply chain processes through the ERP system.</li>
	<li>Provide post-implementation support, troubleshooting, and system maintenance (date backup/database management) to ensure continued functionality and performance improvements.</li>
	<li>Conducted end-user training sessions, developed user manuals, and provided ongoing support to ensure smooth system adoption.</li>
	<li>Continuously analyze and refine ERP processes to enhance efficiency, accuracy, and system capabilities. Developing user-friendly functionalities and interfaces.</li>
	<li>Developing reports based on manufacturing, supply chain, and customizing elements of the ERP software system.</li>
	<li>Writing customized programs, mid-ware, and scripts that can be integrated or synced with the cloud-based platform.</li>
	<li>Stay updated on new features, enhancements, and best practices for ERP systems, particularly Ecount and SAP.</li>
</ul>

ERP Implementation Specialist

The Digital Marketing Assistant act as a primary support function for the Marketing Team, with responsibilities spanning multiple areas of marketing execution and learning

Content &amp; Social Media Support

Assist in the planning, scheduling and execution of organic content and paid advertising campaigns across diverse social media platforms. Must requires eagerness to learn and develop proficiencies in digital marketing strategies.

Administrative &amp; Reporting Duties

Manage essential administrative functions, including the processing of necessary regulatory documents (e.g., DTI requirements), meticulous management of marketing expense reports, and the compilation of performance data for comprehensive campaign analysis.

Campaign &amp; Creative Assistance

Provide essential support for photoshoots and video production, which includes coordinating logistical requirements, organizing product samples, and actively assisting the creative team. Contributes to the brainstorming and strategic planning for future marketing campaigns, as well as creative writing for social media captions, ad copies and other collaterals.

General Marketing Support

 Serve as a flexible and reliable resource to assist with all ad-hoc marketing activities, event, coordination, and special projects as directed by the marketing Team.

Digital Marketing Assistant

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

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