Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li class="text-justify">Manage the Network Control Group to effectively manage the real time response to fiight and shipment incidents that occur within the Gateway. Manage and lead the activation of fiight contingency plans and transportation movements.</li>
	<li class="text-justify">Manage unit handling duty lAS invoicing for MNL GTW clearances and perform admin functions in lAS for charge code maintenance, account exemption, and account instructions</li>
	<li class="text-justify">Provide proactive and immediate response to external customers with escalated service issues</li>
	<li class="text-justify">Provide tracing service for the network and interface with local country customer service on service incidence and inquiries</li>
	<li class="text-justify">Support the strategic business interest, development of annual NCG plan and strategies, implementation of plans, setting of performance targets and infrastructure development.</li>
	<li class="text-justify">Ensure Regional Must Dos are implemented and KPls achieved</li>
	<li class="text-justify">Provide accurate and analytic performance I incident report to enhance Hub service quality / performance.</li>
	<li class="text-justify">Carry out any task that is required by his or her superiors from time to time.</li>
	<li class="text-justify">Prepare accurate and sufficient monthly space booking to support the shipment moving through the warehouse</li>
	<li class="text-justify">Co-ordinate contingency flights/plan so operations can action in order to avoid or minimise service impact</li>
	<li class="text-justify">Provide proactive customer notification and service recovery: real time responses to offload, technical delays, send Recap reports to the whole network.</li>
	<li class="text-justify">Provide information on DHL network flight space allocation.</li>
	<li class="text-justify">Provide linehaul report for Transportation Manager as required</li>
	<li class="text-justify">Manage space allocation for both own network and commercial airlines to secure space and minimize offloading as directed by the Transportation Manager</li>
	<li class="text-justify">Negotiate with airlines for ad hoc airline bookings</li>
	<li class="text-justify">Liaise to provide day to day linehaul administration</li>
</ul>

Persuasion and Negotiation

Action Planning

Aviation

Communication Skills

Network Control Manager

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting edge technology to enable businesses to unlock their full potential

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.

Schedule: Night Shift

Location: Fully Remote (WFH)

 

The Mission: 
To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.

What You'll Do:

<ul>
	<li>Own end-to-end air import shipments, from pre-alert to final delivery and billing closure</li>
	<li>Proactively identify and resolve shipment exceptions, including:</li>
	<li>Flight delays, rollovers, or offloads</li>
	<li>Missing or incorrect documentation</li>
	<li>Customs clearance issues or holds</li>
	<li>Cargo availability and handling delays</li>
	<li>Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers</li>
	<li>Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings</li>
	<li>Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery</li>
	<li>Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate</li>
	<li>Communicate clearly with clients, not just updates but solutions and next steps when issues arise</li>
	<li>Escalate when needed—but only after exploring and driving possible resolutions</li>
	<li>Validate costs, flag discrepancies, and ensure accurate and timely billing</li>
	<li>Maintain accurate shipment records and milestone updates in TMS</li>
</ul>

Kalibrr Job Search

Network Control Manager

Air Import Specialist