Job closed.
Job Description
This role gives you an opportunity to work in a cross-functional role and contribute in various areas. You will be challenged to analyze data to solve complex problems, identify strategic insights and opportunities to improve products and processes.
As a Director - B2B Operations, you will be given 100% ownership, be challenged to think creatively and overcome business challenges in a fast-paced environment. You will be a part of a team of very motivated and talented people who drive our young business forward.
Roles and Responsibilities:
- Working closely with the leadership team and Head of Departments to define the product and rollout strategy, and drive the execution of new initiatives across different divisions
- Reviewing and improving existing processes through automations, integrations, or changes in team structure to increase scalability, efficiency and quality of service
- Support Operations departments to ensure targets are met, daily operations are running smoothly, and identify bottlenecks
- Create a solid set of report to have accurate and actionable data easily available for our teams
- Be accountable for key company metrics related to onboarding, satisfaction, retention and efficiency
Minimum Qualifications
Academic and Work Experience:
- Bachelor's degree from a top university (local/foreign)
- 6+ years in operations/project management working on operations optimization at successful companies/startups
- 2+ years People Management experience
- Have a proven track record of delivering high levels of performance, sustained customer satisfaction, and consistent achievement of business goals
- Excellent communication and interpersonal skills
- Preferably have prior experience working in startup/digital marketing companies
Mindset and Attitude:
- Clear entrepreneurial and hustle mindset with the drive to constantly create innovative solutions
- Proactive and flexible to the fast-paced culture of startups, with a hands-on approach
- Hungry for a big challenge and want to have an impact on a global scale
- Autonomous and can thrive under minimal supervision
- Street and book smart
Why join our team:
- Contribute to the technological revolution of the Southeast Asian hospitality sector
- A startup backed by leading, established groups
- A fast-moving environment in which you can hone your skills, learn along with your colleagues, and grow professionally. We give challenging responsibilities earlier, resulting in a faster career progression
- A creative, dynamic, exciting, collaborative, and multicultural team from 15+ countries
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Paseo de Roxas, San Lorenzo
About ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?