ZEN Rooms
ZEN Rooms

Director | B2B Operations  

ZEN Rooms

  • Makati, Philippines
    Paseo de Roxas, San Lorenzo, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 2 months ago

Job closed.

Job Description

This role gives you an opportunity to work in a cross-functional role and contribute in various areas. You will be challenged to analyze data to solve complex problems, identify strategic insights and opportunities to improve products and processes.

As a Director - B2B Operations, you will be given 100% ownership, be challenged to think creatively and overcome business challenges in a fast-paced environment. You will be a part of a team of very motivated and talented people who drive our young business forward.

Roles and Responsibilities:

  • Working closely with the leadership team and Head of Departments to define the product and rollout strategy, and drive the execution of new initiatives across different divisions
  • Reviewing and improving existing processes through automations, integrations, or changes in team structure to increase scalability, efficiency and quality of service
  • Support Operations departments to ensure targets are met, daily operations are running smoothly, and identify bottlenecks
  • Create a solid set of report to have accurate and actionable data easily available for our teams
  • Be accountable for key company metrics related to onboarding, satisfaction, retention and efficiency

Minimum Qualifications

Academic and Work Experience:

  • Bachelor's degree from a top university (local/foreign)
  • 6+ years in operations/project management working on operations optimization at successful companies/startups
  • 2+ years People Management experience
  • Have a proven track record of delivering high levels of performance, sustained customer satisfaction, and consistent achievement of business goals
  • Excellent communication and interpersonal skills
  • Preferably have prior experience working in startup/digital marketing companies

Mindset and Attitude:

  • Clear entrepreneurial and hustle mindset with the drive to constantly create innovative solutions
  • Proactive and flexible to the fast-paced culture of startups, with a hands-on approach
  • Hungry for a big challenge and want to have an impact on a global scale
  • Autonomous and can thrive under minimal supervision
  • Street and book smart

Why join our team:

  • Contribute to the technological revolution of the Southeast Asian hospitality sector
  • A startup backed by leading, established groups
  • A fast-moving environment in which you can hone your skills, learn along with your colleagues, and grow professionally. We give challenging responsibilities earlier, resulting in a faster career progression
  • A creative, dynamic, exciting, collaborative, and multicultural team from 15+ countries

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Director / Executive
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Paseo de Roxas, San Lorenzo
Information Technology / IT
1 opening

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About ZEN Rooms

Join us to build the tech future of travel! ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions. The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year! We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda). Are you ready to build the future of hospitality in Asia?

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