Account Management Associate

ZEN Rooms

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • 25,000.00 - 35,000.00 PHP / monthPHP25,000.0035,000.0025,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 16 Nov
Recruiter was hiring 11 hours ago

Account Management Associate

ZEN Rooms

Job Description

Come Change the Travel Sector!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for an Account Management Associate to make an impact on the customer service of the company.


About the Role

The Account Management Associate will be part of a team that is tasked to manage all concerns of customers of the different hotels as well as the company; a role for people who are young, proactive, hustlers that are ready to experience the boom of an eCommerce startup.

Roles and Responsibilities

  • Onboard all new hotels nationwide
  • Work to improve customer satisfaction in all partner hotels nationwide and point person of various Hotel Properties
  • Facilitate the improvement of partner hotels’ facilities and training of their staff
  • Installation of ZEN Rooms branding materials in all partner hotels
  • Manages current relationships with hotel partners whilst improving them for maximum profit and ownership

Minimum Qualifications

What profile are we looking for?

Academic and Work Experience

  • Holder of a Bachelor's Degree in any course
  • Must have prior experience in sales
  • Must have at least 2-5 year experience in Account Management

Mindset and Attitude

  • Has the ability to take on multiple responsibilities and deliver results under time constraints
  • Detail-oriented and meticulous
  • Ready to experience the pace and fast growth of an eCommerce startup
  • Analytical & has a problem-solving attitude

Skill Sets

  • Good command in Excel

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Employee Discounts Employee Discounts
  • Free Lunch or Snacks Free Lunch or Snacks

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Makati, Metro Manila, Philippines
Industry
Hospitality and Tourism
Vacancy
4 openings
Website
http://www.zenrooms.com

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About ZEN Rooms

ZEN Group: improving the Southeast Asian hotel industry and democratizing travel We are an operating system for Southeast Asian budget & mid range hotels. We allow our hotel clients to be more productive and competitive: increase revenue, optimize cost base and increase guest trust & satisfaction. Through technological and operational solutions, we address the deep, widespread inefficiencies in the Southeast Asian budget & mid range hospitality sector. By helping Southeast Asian hotels operate more efficiently: better value-for-money and safer, ZEN contributes daily to democratizing travel in Southeast Asia. Millions of travelers looking for the best value-for-money stay at ZEN franchised or operated properties each year. ZEN Group is backed by the #1 Korean travel group Yanolja (funded by Booking.com/Agoda) and a leading group of institutional technology investors including Rocket Internet (behind Lazada etc). Who are our clients? ZEN is trusted by thousands of hotel owners throughout Southeast Asia looking to increase the long-term value of their property. Our clients are budget & mid range hotel/property owners looking to increase the productivity/ performance of their asset and gain a competitive advantage vs. their competitors. ZEN’s customer traveler base are local and regional young travelers (millenials, young families, young business travelers) looking for the best affordable rooms in Southeast Asia. ZEN Rooms can be booked on zenrooms.com and all leading Travel Agencies worldwide. How do we work? Our hotel chain: ZEN Franchises and ZEN Operated accommodation ZEN is already the #1 hotel chain by room count in the Philippines and top 3 in Southeast Asia. ZEN is one of the fastest growing and is the best rated budget chain since 2017 on Booking.com. ZEN's chain comprises hundreds of self-operated and franchised properties, all leading value-for-money in their neighborhood: - Budget (launched since 2015): ZEN Rooms - Budget + (launched since 2017): ZEN Premium; ZEN Homes New brands to be launched: ultra budget; mid range. ZEN Hospitality Solutions Providing the ZEN Operating System to hotel owners and managers throughout Southeast Asia. As a hotel operator and franchisor ourselves, we understand first hand the complexities of revenue production, reducing cost bases, optimizing operations and the daily complexities of running a competitive hotel. We provide a range of targeted technological and operational solutions to help hotel owners perform better, with less effort and increase the long-term value of their property. THE ZEN TRIBE We are a team of over 500 superstars constantly trying to better the hospitality industry. Our team is composed of resourceful and creative individuals from the best universities around the world. We are a young global team, averaging 24 years old, and coming from over 15 countries. Our offices are located in the Philippines, Indonesia, Malaysia, Thailand, and Singapore. Each member of our team is constantly challenged to grow and take on responsibilities while being guided by great mentors. This is why career progression in the company is rapid for individuals, disregarding age, who are dynamic, proactive, and ambitious. We have created a very collaborative working environment where every individual is empowered to make a difference, regardless of hierarchy. Become part of a tribe that loves the hospitality industry, that cares about each other, and that changes the travelling experience of ZEN’s ever growing customer base