Customer Success Manager
Transnational E-Business Solutions Inc.
- Taguig, Philippines3rd floor, TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, Taguig, NCR, PhilippinesTaguigNCRPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2018-12-29T16:00:00+00:00Job closed.
Job Description
- Be a key early player at the most senior level of a growing global Customer Success team managing a very select list of our most strategic Customers and important initiatives.
- Provide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.
- Educate customers on how existing and new product features/functionality will contribute to the growth of their business.
- Work closely with CS Leadership to define and execute best practices for key account management.
- Lead others at OutSystems as they support the customers in their journey with OutSystems.
- Work closely with your respective Account Executives and Customer Success Engineers to identify and nurture your Customer renewal and growth opportunities to closure
- Be the Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions provided by OutSystems and develop a plan to meet said criteria based on regularly cadenced communications with your Customer (QBRs, Executive Meetings, etc.)
- Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team
- Be able to travel on a regular basis to meet with your Key Customers in person
- Develop a plan to increase the penetration at your Key Customers that provides for increased OutSystems executive visibility
- Be innovative and make an impact: on your Customers, on your team, and on the company.
Minimum Qualifications
- 5 to 10 years’ experience in a Customer facing role
- Experience in Project Management" or "Program Management"
- Experience with large Enterprise Customers in a SaaS revenue model
- Experince in dealing with Web or Mobile Applications (.Net/ Java and etc)
- Track record of consistently driving successful customer projects and programs
- Experience working with a technical Customer base and corporate IT projects and processes
- Proven ability to lead people internally and externally to drive outcomes
- A highly quantitative approach to understanding, measuring, and forecasting Customer behavior and revenue
- The ability to work across geographies and cultures
- Bachelor’s Degree (or equivalent) or higher
- Intellectual curiosity
- Sense of humor
Perks and Benefits
Flexitime
Work from Home
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Legal Assistance Plans
Performance Bonus
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 3rd floor, TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, Taguig, NCR, Philippines
- Vacancy
- 5 openings
- Website
- https://tesi.com.ph/TESI/
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About Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.