TTEC Customer Care Management Philippines, Inc.
TTEC Customer Care Management Philippines, Inc.

Customer Service Representative | Telco Account | Tier  

TTEC Customer Care Management Philippines, Inc.

 
  • Cebu City, Philippines
    Robinsons Cybergate Plaza, Pioneer, Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
  • ₱21,000.00 - ₱25,494.00 / month
    PHP
    21000
    25494
    21000
    MONTH
  • Full timeFULL_TIME

Expired 8 months ago

2023-07-23T16:00:00+00:00
Job closed.

Job Description

At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Cebu, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Minimum Qualifications

What You Bring to the Role

  • Completed at least 2 years in college with 1-year call center experience
  • For those who completed below 2 years of college education or Junior High School, the candidate must have at least 2 years of Telco experience
  • Great written communication skills
  • Able to lead by example and effectively work with your team to achieve the program’s overall success
  • Resourceful and able to decide on his own by thorough assessment and researching potential solutions
  • Computer savvy

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
  • A Php 25,000* Stay Bonus (terms and conditions apply)
  • Company-sponsored HMO with Health & Wellness programs for you and your family
  • Educational assistance through tuition reimbursement

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance

Required Skills

  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
TeleTech I.T Park Ebloc 2 W. Geonzon St, ebloc 2 Cebu I.T Park, Lahug Cebu City
Industry
Business Process Outsourcing
Vacancy
50 openings
Website
https://ttecjobs.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About TTEC Customer Care Management Philippines, Inc.

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day. While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: