Customer Service Associate | Premium Account | Novaliches  

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Senior Customer Service Representative in Novaliches, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind?

• In this role, you’ll have ownership over resolving escalated or complex calls from customers.
• Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile,
• You’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Can Expect

• Retention Bonus of up to *Php 60, 000 (terms & conditions apply)
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

What You Bring to the Role

• 8 months of customer service experience if you’ve completed Senior High School or 2 years in college
• 2 years of customer service experience if you’ve completed High School
• Recognize, apply and explain your product or service knowledge
• Computer experience