Stratpoint Technologies, Inc
Stratpoint Technologies, Inc

Xepto IT Technical Services Manager  

Stratpoint Technologies, Inc

  • Muntinlupa, Philippines
    Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2018-11-14T16:00:00+00:00
Job closed.

Job Description

The Technical Services Manager is responsible for providing a successful implementation experience for Xepto customers. The primary responsibility is to deploy, manage and support Xepto's IT solutions. He will work with the customer,provisioning teams and external partners, to define and coordinate all aspects of the implementation and support.

The Technical Services Manager works with Sales and On-boarding leadership to forecast project needs, and to ensure appropriate resources are available throughout deployment. Each new project will be tracked from the beginning, through to key milestone dates, until all products and services are provisioned and configured to the customer's satisfaction.

The Technical Services Manager is responsible for ensuring that staff are meeting and exceeding the goals and objectives of the organization. He leads the expectations in regards to staff performance meeting defined metrics benchmarks, and that standards and processes are followed to provide effective customer service and meet regulatory requirements. The TSM must have superlative written and oral communications skills, and must have a proven record of high level of work quality, staff management and leadership ability.

  • Act as a primary point of contact for project implementation and support
  • Generate and maintain documentation that supports the collection, management, and reporting of all project related information
  • Develop, document and distribute contingency plans for critical events
  • Provide regular updates and keep project stakeholders informed throughout the project
  • Maintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutions
  • Serve as liaison between customers, partners, Xepto operations, and on-site support service vendors
  • Manage the scheduled activities of the deployment staff, reviewing and evaluating their work according to the project requirements
  • Respond promptly to all customer communication, providing the best possible service experience
  • Manage the activities of technical staff who are delivering high quality installation and ongoing maintenance services to assigned customers,
  • Manage the overall development/growth, implementation and operational effectiveness regarding service delivery issues and requirements,
  • Execute corporate objectives that include but not limited to cost control/containment

Successful candidates will be working with a strong and passionate team of technologists and domain experts whose aim is to help improve the quality of education in the country through state-of-the art technologies and learning paradigms

Xepto Computing is dedicated in making a difference in education through technology. The company has strong partners with well-known conglomerates in the Phils as well as with a highly regarded and very successful Filipino engineer turned billionaire venture capitalist in the United States.

Minimum Qualifications

  • BS in engineering, telecommunications or similar field preferred
  • Minimum 7 years' experience in a telecommunication, technology, or IT field
  • 5+ years' experience in project management
  • Knowledge of Linux and open-source IT infrastructure tools
  • Familiar with ITSM and Request Management systems.
  • Ability to troubleshoot hardware, software, and operating systems
  • Strong analytical skills, communication skills (verbal and written), and customer relationship skills.
  • Able to direct/lead onsite team towards achieving SLA targets for resolution and customer satisfaction.
  • Prior experience with project management preferred
  • Escalation management experience required.
  • Strong "management" presence desired with a good balance of task-focused and customer-focused skills.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Muntinlupa, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.stratpoint.com

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About Stratpoint Technologies, Inc

Stratpoint is a digital transformation enabler delivering enterprise-grade solutions globally for more than 20 years. We specialize in providing Agile Software Development, Cloud, Data Engineering and AI services. WE ARE BUILDERS OF MODERN APPLICATIONS. OUR TEAM Stratpoint’s team are Champions in delivering thru AGILE Development, with Certified Professional Scrum Masters, Product Owners, and Program Managers. Also among us are highly skilled and experienced Solutions Architects and Technical Leads who are results-driven, armed, and certified with the latest technologies, such as AWS, Google Cloud, IPv6, Outsystems, HDP, ISQTB, and TOGAF. OUR CLIENTS We have strong working relationships with clients in high-technology areas such as Silicon Valley and partnerships with game-changing leaders like Globe Telecom, ABS-CBN, and UnionBank. OUR PARTNERS We are a valued partner of VMWare and Pivotal and the only AWS Advanced Consulting Partner in the Philippines. Why join us? We cultivate a culture of learning and mentorship geared towards professional and personal growth of our employees. STRATPOINT UNIVERSITY We develop our teams to be inclusive - equipped with best practices, trainings, certifications, and agile tools. ARCHITECT ACADEMY We open opportunities for career advancement through a focused program aimed to take our developers into the Architect Level. STRATEVENTS We advocate work-life balance through sports and other fun activities running throughout the year. Check our Facebook and IG pages to see how we Innovate, Deliver, and Inspire. https://www.facebook.com/Stratpoint/ https://www.instagram.com/stratpoint/

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