Customer Service Agent
Kareila Management Corporation
- Parañaque, PhilippinesParañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2023-02-09T16:00:00+00:00Job Description
- Manage large amounts of incoming inquiries
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage with the customers
- Resolve customer complaints via phone, email, social media, and any other platforms
- Attempt to persuade the customer to reconsider cancellation
- Inform customer of deals and promotions
- Do suggestive selling of the products and services
- Utilize computer technology to handle high inquiry volumes
Minimum Qualifications
- Clerical and communication skills
- Must be willing to work on weekends and in shifting schedule
- With at least 2 years of experience as a Customer Service Representative
- Amenable and willing to work temporarily in Parañaque but will relocate to BGC, Taguig soon.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Parañaque, Metro Manila, Philippines
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