Sitel Philippines inc.
Sitel Philippines inc.

Coach | Team Leader | Non-Agent | Pasig  

Sitel Philippines inc.

 
  • Pasig, Philippines
    , Ground Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱35,000.00 / month
    PHP
    25000
    35000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-30T16:00:00+00:00
Job closed.

Job Description

RESPONSIBILITIES

  • Ensure that agents are handling calls professionally
  • Provide direction and guidance to guarantee the consistent achievement of key performance metrics
  • Achieve, measure, report, and communicate metric goal attainment for assigned team
  • Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
  • Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
  • Coach, mentor and develop agent team for skills expansion and promotional opportunities
  • Perform other duties as assigned

Minimum Qualifications

BASIC POSITION QUALIFICATIONS

  • Four-year college degree or directly related work experience
  • Minimum of 12 months call center experience preferably as a Supervisor
  • Demonstrates interpersonal, coaching, and supervisory skills
  • Excellent verbal and written communication skills
  • Good computer skills (hardware, operating systems, Internet)

WORK EXPERIENCE

  • Minimum of 12months of call center experience preferably as a Coach or Supervisor

EDUCATION

  • Four-year college degree or directly related work experience


KNOWLEDGE / SKILLS / ABILITIES

  • Demonstrated interpersonal, coaching, and supervisory skills
  • Excellent verbal and written communication skills
  • Good computer skills (hardware, operating systems, Internet)
  • Demonstrated ability to set priorities and multi-task

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
Industry
Business Process Outsourcing
Vacancy
30 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.

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