Shopee

Customer Operations - Real Time Floor Monitoring (based in Yogyakarta)  

Shopee

 
  • Yogyakarta, Indonesia
    Yogyakarta, DI Yogyakarta, Indonesia
    Yogyakarta
    DI Yogyakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 13 Sep

Recruiter was hiring 15 hours ago

Job Description

  • Monitor of all operational services in the call centre operations in handling calls traffic
  • Check attendance, adherence, and discrepancies in every call centre agents
  • Run an action plan or recovery plan during an increased volume of incoming calls
  • Read and interpret real-time conditions of reporting tools per interval
  • Help to achieve the target service level, either per interval or per daily

Minimum Qualifications

  • Candidate must possess a minimum of Diploma degree
  • Min. 1-year experience as Real-Time Floor Monitoring in the Contact Center industry
  • Strong in data analytics and has good Ms Excel skills
  • A good team player with a positive attitude and eagerness to learn
  • Driven and motivated

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Yogyakarta, DI Yogyakarta, Indonesia
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee connects shoppers, brands and sellers across Asia and other fast-growing markets, empowering anyone to buy and sell anywhere and at any time. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. It offers a wide product assortment, supported by integrated payments and logistics, as well as popular entertainment features tailored for each market. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping brands and entrepreneurs succeed in e-commerce. Shopee is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Shopee, Sea’s other core businesses include its digital entertainment arm, Garena, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology.
Shopeehttps://rec-data.kalibrr.com/www.kalibrr.com/logos/LWAST2VVU9KEY6HTJ2EGZFEU4YS99MKDC2HSWEMX-61555349.pngShopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee connects shoppers, brands and sellers across Asia and other fast-growing markets, empowering anyone to buy and sell anywhere and at any time. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. It offers a wide product assortment, supported by integrated payments and logistics, as well as popular entertainment features tailored for each market. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping brands and entrepreneurs succeed in e-commerce. Shopee is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Shopee, Sea’s other core businesses include its digital entertainment arm, Garena, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology.

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