Customer Operations - Real Time Floor Monitoring (based in Yogyakarta)
Shopee
- Yogyakarta, IndonesiaYogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-09-13T13:53:36.312000+00:00Job closed.
Job Description
- Monitor of all operational services in the call centre operations in handling calls traffic
- Check attendance, adherence, and discrepancies in every call centre agents
- Run an action plan or recovery plan during an increased volume of incoming calls
- Read and interpret real-time conditions of reporting tools per interval
- Help to achieve the target service level, either per interval or per daily
Minimum Qualifications
- Candidate must possess a minimum of Diploma degree
- Min. 1-year experience as Real-Time Floor Monitoring in the Contact Center industry
- Strong in data analytics and has good Ms Excel skills
- A good team player with a positive attitude and eagerness to learn
- Driven and motivated
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.