Practice Protect Australia Pty Ltd
Practice Protect Australia Pty Ltd

Implementation Consultant  

Practice Protect Australia Pty Ltd

 
  • Quezon City, Philippines
    Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱27,000.00 - ₱30,000.00 / month
    PHP
    27000
    30000
    27000
    MONTH
  • Full timeFULL_TIME

Expired 2 years ago

2022-08-02T09:16:28.151403+00:00
Job closed.

Job Description

Position Overview:

We are seeking Onboarding Consultant to assist business customers in configuring and training them to use our security software products. Your responsibility is to make sure the client is fully Onboard in using our security software from start to finish of Onboarding.

This role is the customer advocate and session facilitator throughout the Onboarding Process. His/her job is to ensure our customers’ interests are considered in all instances to promote a positive completion of the onboarding process and translate complex technical concepts into plain speak terms. The Onboarding Consultant has a high level of emotional intelligence and client empathy which he/she uses to relay the client’s best interests to internal staff and drive the best outcomes for them.

Key Responsibilities

  • Conduct Online Consultations – Conduct consultations and product related sessions (walkthrough, go-live, OTA, adhoc) with clients.
  • Onboarding Escalation and Oversight – Manage the customer experience through the onboarding process and oversee the process from the customer (non-technical) perspective. Check and ensure support workload is balanced between resources, service types, items. Take responsibility for Escalations
  • Coordinate Scheduling & Follow Up– Manage meeting/consultation schedules with clients and prospects for Product, Sales, Service and Executive teams.
  • Other Adhoc tasks – This is a client facing role and occasionally, tasks outside of the above scope may be required.

Minimum Qualifications

The role requires the following:

  • At least 2 years of work experience in a customer-facing service role
  • Strong English communication skills both verbal and written
  • Engaging personality and the ability to build professional relationships quickly
  • Active listening skills and the ability to empathize with customer concerns
  • The ability to hold direct and assertive conversations with foreigners
  • Impeccable physical presentation
  • An understanding of technical concepts is highly desirable

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Creative Thinking
  • Organizing and Planning
  • Relationship Management
  • Business Analysis
  • Attention to Detail
  • Customer Service
  • Time Management

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Eastwood Avenue, Quezon City, Metro Manila, Philippines
Industry
IT and Software
Vacancy
1 opening
Website
http://www.practiceprotect.com/

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About Practice Protect Australia Pty Ltd

Practice Protect is the #1 accounting-specific cyber security platform that makes it quick & easy to secure and control client data, wherever your people work We're different to other companies in the following ways: - We’re not a BPO. You’re more than just a number. - Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely. - You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience. - You’re not just a "number" - We’re a small team and have a more ‘tight knit’ culture.

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