QuadX
QuadX

RIDER SUPPORT (SAN PEDRO, LAGUNA)  

QuadX

 
  • San Pedro, Philippines
    Purok 3, Brgy. Landayan, San Pedro Laguna, San Pedro, CALABARZON, Philippines
    San Pedro
    CALABARZON
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-12T16:00:00+00:00
Job closed.

Job Description

Rider Partner Support

  • Earning disputes escalation and resolution
  • GCash Password Reset
  • Earnings Summary Request
  • Coach RPs to hit target productivity and to follow Hub SOPs
  • Deactivate RPs if confirmed deviating from Service Agreement, target productivity is not met, confirmed theft or initiating fight to hub Ops
  • Train new RPs to Hub SOPs, Quadx application and Hub Processes
  • Make sure all feedback about sorting and hub processes are being relayed and corrected

Hub Support

  • Ensure hub has enough Rider Partner for Pick-up and Delivery jobs
  • Ensure no pending jobs at hub
  • Monitor and improve productivity
  • Coordinate to Hub Supervisor and backroom in making sure all jobs are assigned and have a delivery attempt
  • Ensure all RPs follow hub SOPs
  • Address all escalation from Hub Ops regarding RPs implementation

Escalation Support

  • Conduct investigation to resolve escalated issues and concerns from Quadx CS Team
  • Ensure all open tickets are addressed and resolved within SLA
  • Provide appropriate action and resolution to deactivate RP with deactivation guidelines

Hub Admin

  • Update manpower and inventory report per hub per week
  • Send attendance report to Manpower Agency
  • Coordinate to Manpower Agency any issue of Agency hub backroom
  • Help resolve backroom issues

Rider Partner Management

  • Ensure all RPs complies to Quadx Service Level
  • Achieve high productivity
  • Correct Status Tagging
  • Complete COD remittance
  • Complete handover of for REDEL & FOR RTS to hub Checker
  • High active rate (Attendance)
  • No escalation from Customer

Minimum Qualifications

  • Experience in logistics operations is required
  • Able to adopt to a fast phase environment
  • Demonstrate leadership skills
  • Able to think and execute task while under pressure
  • Organized and has high attention to details
  • Able to analyze process changes and can provide recommendation to improve processes
  • Must be willing to work in San Pedro, Laguna
  • Must have leadership skills and people management skills
  • Must be computer literate and knowledgeable with email handling, MS Excel and delivey application
  • Must posses good communication skills in relaying details and instructions

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Purok 3, Brgy. Landayan, San Pedro Laguna
Industry
https://www.shippingcart.com/ https://www.gogoxpress.com/ https://www.xpay.ph/
Vacancy
1 opening
Website
https://quadx.xyz/

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About QuadX

Taking Logistics Out Of The Box Recognizing that logistics has as much to do with taking care of the customer experience as it does with moving stuff, QuadX is the country’s first Customer-Centric Digistics (Digital Logistics) Company. Guided by it’s dedication to delivering simple and seamless solutions, QuadX knows that fulfillment isn’t just about ticking a box. It’s about delighting customers from the first mile to the last. Our Mission We are dedicated to fulfilling every Filipino’s dream of becoming an entrepreneur. QuadX, though a very young company, has a very steadfast focus on creating products and services that make it easier for every Filipino to go into business or continuously grow it. Our Values and Culture QuadX is filled with young, dynamic, fun, and extremely talented people with an incredible thirst to shake things up and make innovative experiences. We are fortunate enough with the tremendous business growth we’ve been getting, and we take it with all great honor and humility. We are determined to stay Humble and Kind, and to continuously push one another and ourselves to Think Big and make sure it happens, all while having Fun doing it. OUR SERVICES SHIPPING CART https://www.shippingcart.com/ SHOP FOR FINDS THE U.S & SHIP TO YOUR ADDRESS The fastest growing cross-border delivery service from the U.S. to the Philippines. Our easy-to-use system, popular repacking and consolidation services, express shipping, and affordability are trusted by many Filipinos. GOGO XPRESS https://www.gogoxpress.com/ YOUR ONLINE PAYMENT & DELIVERY BUDDY GoGo Xpress is an online delivery and payment platform designed for social sellers and buyers, to help make the internet a friendlier and safer place to buy and sell. XPAY https://www.xpay.ph/ GO CASHLESS WITH XPAY XPay is a digital wallet mobile app and a reloadable debit card that allows you to make purchases locally and abroad, pay bills, and send money to other XPay users. You get a virtual prepaid Visa account that you can use to pay like you would a credit or debit card. We also offer the following Benefits: INSURANCE, HEALTH & WELLNESS: You don’t have to be crazy to work here, we’ll train you. So that leaves physical and dental health, and we’ve got that covered, too! QuadX provides all employees and qualified dependents with comprehensive medical care services including pre-existing conditions. FINANCIAL & RETIREMENT: Okay, so we’re mostly comprised of young, dynamic people. But we can all benefit from having a little something to look forward to, right? So while our young folks are busy having fun, we watch out for their long-term security by saving up for their future. On top of the standard performance bonus, we also provide a retirement plan for our employees. FAMILY & PARENTING: We don’t believe in compromises. We expect that just as dedicated our employees are to the work we do, they are also nurturing loving, healthy, family relationships. The company values family and supports family-friendly benefits. We understand that there will be times when they are needed at home and so we are open to Work From Home arrangements. We also have flexible work hours. Oh, and because this section is about Family and Parenting, of course we give paid Maternity and Paternity Leaves. PERSONAL AND PROFESSIONAL DEVELOPMENT: QuadX fosters a very dynamic environment – we never stop moving, improving, growing, learning. We provide training opportunities to help our employees better their craft via Job Trainings and Internship Programs. And every 3 years, we allow eligible employees to enroll in any personal learning course of their choice. VACATION & TIME OFF: Fun is in our DNA. So we encourage folks taking some time out to decompress and chill. To explore and experience life, to renew and reinvigorate. So we persuade our employees to take their leaves, and we can get pretty creative with them: others offer Vacation and Sick Leaves. Well, we do too, but we also have Paid Time Off that you can use whenever you feel you need a breather; Paid Holidays to explore the world outside the four corners of our office; Volunteer Time Off because giving back is always a good thing and we like good things; and if all that time’s still not enough? Hmm, well, there’s always the Unpaid Extended Leave. And there’s one more that we hope you never avail of, the Bereavement Leave. PERKS & DISCOUNTS: What there’s more? Get outta here! But seriously, we have these little things just because. We know traffic can be a bitch sometimes, so every afternoon before we shut down for home, we bring out snacks that employees can take with them and munch in traffic. We also serve Free Lunch once a month during our All Hands where we not only share our victories and spread the happiness, we also give moral support and pep talk our defeats. Because that’s what families do. But a happy tummy is not everything, right? Well, of course not! We also have Personal Laptop Use Cash Allowance, a Zero Interest Laptop Loan Facility, Free Grab Rides and of course, Employee Discount when you use our Products and Services. And the best benefit of working with us? Well, there are no jerks here simply because we like getting along.

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