Business Analyst for Operations


  • Taguig, Philippines
    32nd, Trade and Financial Tower, 32nd St., corner 7th Avenue, BGC, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 27 Feb
Recruiter was hiring 3 minutes ago

Business Analyst for Operations


Job Description

  • He or she will be in charge of assessing current situation in the Operations area and identify game plans and perform root cause analysis based on data.
  • He or she is expected to look at how the Customer Operations team is set-up and performs their tasks today, identify opportunities to improve their workflows, fixes problem root causes.
  • He or she is expected to organize, present, and cascade Customer and Partner service level statistics with a focus on trends, forecasting, and pain point identification in order to facilitate deep-dive analysis and suggest use cases for automation.
  • He or she may also need to help in redefining the Operations Strategy and effectively drive the implementation of a 2.0 program
  • Generate regular reporting with insights on SLA and nature of complaint drivers.
  • Seek to regularly improve the workflow of the team, e.g.:
  • Definition and optimization of Zendesk tags and rules
  • Improve workflows, i.e. dedicating people to certain queues, etc
  • Measure effectiveness of the automated workflows and continue with data collection
  • Lead the composition of the new Service Support Strategy for both Customers and Partners
  • Act as Business Analyst and for each product, dissect complaint drivers and complete set of scenarios for handling, converting each into the Self-Service Architecture and iterate continuously

Minimum Qualifications

  • Bachelor's degree holder;
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
32nd, Trade and Financial Tower, 32nd St., corner 7th Avenue, BGC, Taguig, Metro Manila, Philippines
Financial Services
1 opening

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About Mynt

Mynt is a local leader in mobile financial services focused on accelerating financial inclusion through mobile money, micro-loans, and technology. As a subsidiary of Globe Telecom, Ant Financial (an affiliate of Jack Ma's Alibaba), and Ayala Corporation, Mynt is now in a path in becoming a global mobile payment brand. We are committed to exploring innovative and non-traditional avenues towards microfinance, leveraging telecommunications infrastructure and mobile money platform. We are motivated by technology and how fast it can change the world. We are driven by innovation and how it can change lives. Mynt is looking for individuals who have the burning passion to innovate, strong drive to excel, and endless commitment and pursuit to make a positive impact in our society.
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