Operations Supervisor
MicroSourcing
- Quezon City, Philippines1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
This role is similar to a managerial position within the outsourced team, responsible for overseeing technical operations, vendor management, service delivery as well as process and knowledge management. Both technical and management skills are required.
Account management
- Utilising product knowledge to answer sales queries from customers via phone, email and chat
- Acting as a consultant and advisor to clients to understand their business and requirements, providing legitimate solutions
- Acting as a point-of-contact for an assigned sub-set of customers
Staff operations
- Coordinating staff and providing continuity between shifts
- Delegating tasks to staff for completion across shifts
- Evaluating and processing deliverables from other staff
- Service delivery and network operations
- Coordinating the delivery of services to clients, including provisioning infrastructure, network capacity or delegating these tasks as required
- Liaising with vendors and suppliers for hardware and capacity planning
- Liaising with carrier partners, peers’ NOCs, etc, to debug issues
- Liaising with datacentre partners to create trouble tickets, remote hands requests and access requests
Product management
- Having an intimate knowledge of various product lines
- Understanding customer requirements and verticals
- Assisting with the development of new products and services
Knowledge management
- Take ownership of the development of knowledge management systems, both internal and external. For example, self-service guides for clients and internal process guides for staff
- Sharing product knowledge with other staff through regular training sessions
- Developing internal processes to improve the efficiency of internal operations, and customer satisfaction
Minimum Qualifications
- Experience in an IT Ops role is necessary, with recent experience in Windows and Linux server operating systems. Some degree of leadership skills would also be needed
- Specific product knowledge can be trained, but some experience in a similar role (data center/hosting/cloud environment) would be beneficial
- Knowledge of Windows and Linux servers operating systems is essential
- Product management
- Having an intimate knowledge of various product lines
- Good understanding of customer requirements and verticals
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 1880 Avenue Building
About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.