Customer Service Representative (CSR)
MetroMart Technologies, Inc.
- Makati, Philippines, 5/F Avalu Residences, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱23,000.00 / monthPHP200002300020000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-10-14T16:00:00+00:00Job closed.
Job Description
- Provide high-quality customer service to customers to ensure smooth flow of inquiries and complaints.
- Be the bridge in between MetroMart Personal Shoppers and online customers by responding to and promptly resolve customer complaints.
- Respond to and handle numerous customer tickets via Email, Phone and Facebook.
- Perform all call out task: Inform for order cancellation, requirements, out of stock items, and/or delayed deliveries.
- Gather information, feedback from customers during the support process, proposing advice to leaders to improve the quality of products/services of the department and the company.
Minimum Qualifications
- 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required language(s): English and Tagalog
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 5/F Avalu Residences, Poblacion
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About MetroMart Technologies, Inc.
MetroMart is the #1 online grocery delivery service in the Philippines. We let our customers order from their favorite local stores in the Metro and we deliver to them within 2 hours. Our partners include Robinsons Supermarket, S&R Supermarket, Pet Express, Watsons, Generika Drug Store, Toy Kingdom, Baby Company, R.L. Lapids, Cubao Farmers Market and more...