Metrobank
Metrobank

Customer Service Representative - Phonebased  

Metrobank

 
  • Pasay, Philippines
    6778 Ayala Avenue , Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-12-30T16:00:00+00:00
Job closed.

Job Description

BE PART OF OUR WINNING TEAM! Fresh Graduates are encouraged to apply!

Customer Representatives are responsible for providing quality service to Cardholders, Metrobank, and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other correspondences.

Detailed Job Description:

  • Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
  • Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards
  • Educate cardholders of correct procedures regarding company’s products and services
  • Handle card maintenances to facilitate cardholder requests and concerns.
  • Perform cardholder information updates such as change in billing address/alternate address and contact numbers
  • Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time.
  • Refer or escalate calls in a prompt and professional manner when appropriate
  • Keep informed of the introduction of new systems, policies and procedures, and new product features
  • Cross-sell other products/cards/services of Metrobank Card Corporation when necessary
  • Make timely decisions regarding reversal of charges within the empowerment guidelines; reconcile accounts if necessary for its approval
  • Participate in the daily/weekly update to the team.

Minimum Qualifications

  • Bachelor’s degree from a college/university
  • Excellent Oral and Written Communication Skills
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Willing to work overtime, on shifting, on weekdays, weekends, graveyard, and /or holidays

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Child Care BenefitsChild Care Benefits
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Telephone Skills
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Metropark, Pasay
Industry
Banking / Mortgage
Vacancy
10 openings
Website
https://careers.metrobank.com.ph

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About Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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