Customer Service Supervisor | Makati  


  • Makati, Philippines
    24, 408A, Sen. Gil Puyat Ave., Makati, Metro Manila, Philippines
    Metro Manila
  • PHP 27,000.00 - PHP 35,000.00 / month
  • Full timeFULL_TIME
Job closed.

Job Description

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. It employs 300+ professionals, generates $12M+ annual revenue, is profitable, and is 100% owned by the founding team.

The Customer Service Supervisor oversees teleconsult operations and ensures that our patients are effectively served. They will be leading a team of doctors and will be collaborating with different teams of innovators and problem solvers.

Key Responsibilities

  • Monitor and manage day-to-day teleconsult activities and performance
  • Learn and cascade new systems and processes to doctors
  • Assist in training and onboarding new doctors on deployed systems and processes
  • Provide guidance and recommendations for performance improvement of medical staff
  • Prepare reports on systems development and medical staff performance

Why MedGrocer?

  • Progress: To work on projects that involve coordinating with internal and external stakeholders, which would allow you to exercise your communication and organization abilities. You will be able to have ownership over your work and have a chance to be exposed to various tools and skills that could enhance your capabilities in operations management.
  • Purpose: To design and implement an impact in the digitally enabled platform to provide end to end care in the form of integrating onsite medical services and 24/7 teleconsultations in order to enhance the lives of millions of Filipinos.
  • People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from.

Minimum Qualifications

  • 3-7 years of experience as a customer service supervisor
  • Preferably has a bachelor’s degree in Business Administration, Management, or any related field
  • Experience in managing healthcare programs
  • Experience in leading a team

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Centuria Medical Makati, Kalayaan cor. Salamanca St
Hospital / Health Care
1 opening

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About MedGrocer

MedGrocer's digitally-enabled online pharmacy, corporate clinics, and patient programs empower our customers to get their medicines conveniently, cost-effectively, and intelligently. We serve over 500,000 patients either directly or through partnerships with employers and pharmaceutical companies.

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