Account Manager | Retention

Magic, Inc.

  • Taguig, Philippines
    The Fort, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 2 hours ago

Job Description

You will be responsible for developing long-term relationships with your client accounts, ensuring the highest quality service is provided to them, as well as a customized Magic experience. The Retention Account Manager will ensure accounts are in good standing, active, amplified and retaining.

  • Oversee operations interactions and executions for your accounts to ensure the highest quality service
  • Track and monitor client usage
  • Amplify client usage
  • Schedule feedback calls with clients as needed to customize service, understand needs, amplify usage, retain at-risk clients
  • Review and monitor billing for your clients to ensure rates and billed time are accurate
  • Assist operations in de-escalations and provide a personal contact for account
  • Provide specific instructions to operations as needed for proper handling of the account
  • Answer questions for operations as needed regarding your account
  • Keep all account information and metrics updated and current
  • Other duties as needed

Minimum Qualifications

  • Graduate of any business related four-year course from a reputable college
  • 1-2 years of experience in account management, preferably with background in the customer service industry and familiarity with business-centric platforms
  • Strong attention to detail
  • Strong communication skills, interdepartmental and within your team
  • Managing work and delegating
  • Building relationships and development
  • Organized and efficient

Perks and Benefits

  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Employee Discounts Employee Discounts

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
The Fort
Concierge Service
1 opening

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About Magic, Inc.

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019). LEARN ABOUT MAGIC HERE:
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