Customer Service Associate

Machine Ventures

  • Taguig, Philippines
    Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Taguig, Metro Manila, Philippines
    Metro Manila
  • 20,000.00 - 30,000.00 PHP / monthPHP20,000.0030,000.0020,000.00MONTH
  • Full time
Recruiter was hiring an hour ago

Job Description

  • Receive and manage customer messages in a timely manner.
  • Respond to general inquiries by providing product and service information.
  • Facilitate handling of inbound messages and coordinate with internal departments and resources regarding relevant client concerns, leads, and inquiries.
  • Deliver superior customer service to clients and building customer satisfaction and loyalty.
  • Meet quality expectations to ensure a positive client experience.
  • Evaluate and resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources.
  • Document, track and report significant client/advisor discussions or complaints.
  • Generate and prepare reports required by Operations Manager.

Minimum Qualifications

  • 2+ years of experience in customer service.
  • Graduate of any 4 year business course, preferably with related experience in customer service.
  • Exceptional communication and interpersonal relation skills. Able to communicate and listen effectively;
  • Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
  • Must be responsible, disciplined, and highly organized;
  • Must be able to handle stress well and work efficiently under pressure;
  • Ability to carry out instructions furnished in written and oral.
  • Initiative, Pro-active, and Self-driven.
  • On-the-spot problem solving.
  • Working in rapidly-growing organizations, technology companies or start-ups is an advantage.
  • Proficient in using Microsoft Applications and Cloud-based Applications (Google Drive, Google Sheets, Google Docs).
  • Knowledge in using Airtable is a plus.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Performance Bonus Performance Bonus

Monthly Credits to use MyKuya

Required Skills

  • Business Correspondence
  • Organizing and Planning
  • Analyzing Data
  • Problem Sensitivity
  • Customer Service
  • Communication Skills

Preferred Courses

  • Business Administration [Business and Operations Management]
  • Computer Science

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower
1 opening

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About Machine Ventures

Founded in 2015, Machine lives up to its vision of "Transforming Ideas Into Companies" ___________ MyKuya - #YourHelpingHandOnDemand MyKuya is an on-demand labor marketplace that allows consumers and business to hire unskilled and skilled labor through a mobile app. By categorizing and standardizing labor, MyKuya provides a trusted way to match and contract labor in a country where unemployment and underemployment remain high. Consumers use MyKuya for tasks such as picking up coffee or cleaning their homes while businesses use it to augment their staff during special events or peak hours.
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