Senior Global IT Support Specialist | Night-shift
Infinit-O Manila, Inc.
- Pasay, PhilippinesPacific Star Building Low Rise, Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Proficient at designing, implementing, migrating and maintaining:
- Business networks and systems, including hardware.
- Window Servers and Active Directory, DNS.
- Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions.
- Microsoft Exchange and email security/filtering solutions.
- Office 365
- MS Azure
Some other technical facets, details or requirements of the position may include, but not limited to:
- Manage and execute projects to meet deadlines and client expectations.
- Guide the IT support specialists,IT support leads locally & globally.
- Implement & manage Microsoft Server & Exchange Servers with PowerShell expertise.
- Administer, Implement, maintain, and upgrade various VMware technologies
- Administer, Implement, maintain, and upgrade Citrix XenApp & XenDesktop environments
- Administer and implement NAS( Network Attached Storage) and SAN technologies from various vendors
- Install, Implement, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
- Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Help develop and guide other systems engineers to their full potential.
Minimum Qualifications
- At least 3 years technical experience in multiple Windows-based client environments
- Strong verbal and written communication skills
- Strong understanding of fundamental networking concepts
- Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
- Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
- Excellent interpersonal, customer service and problem-solving skills
- Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
- Ability to work collaboratively within a team
- MSP(Manage Service provider) experience is a plus
- Familiarity with the ConnectWise Suite of products is helpful but not a requirement
- Amenable to work on a night-shift schedule (11pm to 8am)
Required Skills
- MS Windows Server
- VMWare
- Active Directory
- Communication Skills
- Citrix
- Cisco Networking (CCNA)
- Microsoft / MS Exchange
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- MAAX Building, MOA
About Infinit-O Manila, Inc.
Infinit-O Manila, Inc. was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company.
Infinit-O Manila, Inc. is proud of its long lasting business relationships with its clients. We have become one of the top providers of quality outsourcing solutions in Asia. In 2006 we built on our value-based approach by becoming certified by the Quality Management System ISO 9001:2008 for business process outsourcing services. In 2009, Infinit-O also received ISO 27001:2005 certification to further demonstrate our commitment to the safety and security of our clients’ proprietary information.
VISION
To Be the Trusted and Preferred Outsourcing Partner
Every strategy Infinit-O takes is one step towards its vision of becoming a trusted and preferred outsourcing company of businesses across the globe. Since its inception, Infinit-O has began to emerge as a preferred and trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for small and medium-sized businesses.
MISSION
Malasakit for our clients, our company, our team members, and ourselves
We leverage the western-thinking Filipino culture and their value of Malasakit with our quality-based management approach to provide unparalleled levels of service excellence and client satisfaction.
We are looking for highly-motivated and results-oriented individuals to join our team as part of our expansion plans.