E-commerce Operations Specialist | Remote Work  

What we're looking for
The Expert is looking for an organized, data-driven individual with experience in supporting E-commerce operations in a fast-paced environment. This team member will be focused on providing exceptional administrative support as part of The Expert’s E-commerce team. This is a terrific opportunity for an individual who wants to have an immediate impact on a rapidly growing startup.

Responsibilities

• Partner with both our E-commerce and logistics teams to provide administrative support during the procurement process
• Upload and manage data and image assets to create product listings in our order management system
• Manage the order process, including manually placing orders with vendors, proactively following up on order timelines, and monitoring the status and details of active orders
• Ensure accurate order and financial information for transactions, preparing accurate reporting for accounting
• Navigate various software applications and tools in order to manage inquiries, personal workflows, and day-to-day responsibilities
• Coordinate with Logistics team to ensure seamless fulfillment experience and overall handoff process post-order
• Assist with all post-order inquiries and utilize problem-solving skills to resolve client and vendor issues
• Additional e-commerce support as needed

Qualifications

• Strong detail-oriented technical skills with proficiency in Excel and Google docs/sheets
• Experience in order management software (such as flxpoint) is a plus
• Strong work ethic with a high degree of record-keeping accuracy and an eye for detail and follow-through
• Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions in a fast-paced environment
• Excellent written and verbal communication skills; proven ability to establish relationships with peers, clients, and internal and external stakeholders
• Demonstrates reliability and ability to work collaboratively in a remote environment
• Familiarity in the interior design industry
• Must be willing to work US hours and have prior experience working in Pacific Time business hours (12AM-9AM PHT)