Onboarding Specialist | Pasig  

Is responsible for training or educating the new merchants on how to use application and be familiarized with its systems.

Functional Area

• Effectively communicate and work with the local team, using the most effective mode of communication, to coordinate set-up, schedule tasks and activities, onboard and launch new merchants in a timely manner.
• Ensure high quality production and testing of various onboarding tasks such as online menu and digital profile setup and operations testing to ensure a merchant’s success on the platform.
• Assess merchants’ needs to identify opportunities to promote their online ordering and determine when there is potential to refer to the sales team to pitch and close additional locations.
• Develop expertise in tools, systems, and processes to identify improvement areas for streamlining merchant operations and assisting in scaling a vibrant business.

Partner Support

• Become an expert in merchant account setup and menu system, including complex features such as marketing programs, banking info, and in-store operations.
• Ensure quality is maintained across menu updates, including auditing outsourced work.
• Coach and train vendors to provide high quality work products.

Order Management and Customer Support

• Monitor all live orders on the system to ensure they’re confirmed as soon as possible
• Provide exceptional service to our customers and merchant partners via inbound/outbound calls and SMS messaging
• Work closely with city teams to provide visibility on the health of their merchant and order network

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Advertising/Media, Art/Design/Creative Multimedia, Humanities/Liberal Arts, Mass Communications or equivalent
• At least 2 years experience in handling/working with merchants
• At least 2 years work experience specializing in Training and Development or equivalent
• Excellent communication and strong people skills
• Solid facilitation and presentation skills in both soft skills and technical skills content
• Project Duration: End of year