Customer Service Officer  

We are looking for a Customer Service Officer who will focus on customer loyalty and building close long-term client relationships and often stay with the same customers as long as they continue to work with your business.

Responsibilities:

• Establish clear retention goals and process milestones for the client
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Seek to promote the value of the product and upsell services and products with brand image and promote value through customer experience
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company

Qualifications for Customer Success Officer

• 1-2 years of experience in customer service or customer success position strongly preferred
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate for the use of the product for the service to be solid
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Willing to do shifting schedule including graveyard shifts.