IT Service Desk Administrator
Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
- South Jakarta, Indonesia9th Floor, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-01-22T05:23:35.726665+00:00Job closed.
Job Description
- Create and organize ticket about incident and request based on Service Desk processes and ensure all request and incident are assign to proper solver, if necessary, involves support from external suppliers
- Monitors main helpdesk email address and phone to ensures it works all the time and all requests are processed continuously
- Keeps overview of actually open tickets, follow-up all tickets in order to not breach SLA (resolution time), reminds solvers about long time open issues, if needed, escalates them to Team Leader and re-assigns tickets to another solver so every open ticket is solved within SLA
- Cooperates in maintenance works activities to give information to employee.
- Communicates effectively with users about solution, advices and maintenance works activities in non-IT language
Minimum Qualifications
- Bachelor degree majoring in IT.
- 2+ years experiences in IT Helpdesk / IT Support
- Good oral communication and documentation skills
- Practical experience with administration of Windows or Unix operating systems
- Knowledge of IT operation processes – service desk, service delivery, asset management
- High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases.
- High initiative, reliable and independent person
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 9th Floor, Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.