Sales Manager | Manila
Head Hunters Asia Pacific (Inc)
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-05-18T01:15:43.101338+00:00Job closed.
Job Description
- Empathize with every aspect of the customer experience, putting customers’ needs first.
- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
- Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.
- Continually identify and develop new uses for our client that drive adoption and that align to customers’ business needs and strategic goals.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Coach customers to be product experts and train their teams on xxxxx best practices so they become increasingly self sufficient.
- Mentor and provide guidance to newer RPA Technical Account Managers and partner with our client’s Account Executives to help them be more effective.
- Partnercloselywithother Cross-functiona lteam members to translate business need sand product requirements into new solutions for customers.
- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
- Help drive customer references and case studies.
Minimum Qualifications
- Experience Level 10 -15 yrs
- Graduates in Computer Science with minimum 3-4 years experience in programming.NET (C#, C++, VB, Java or Powershell
- 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.
- SaaS experience a benefit.
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong communication and interpersonal skills. Proven Experience Building strong Internal and external relationships.
- Proven track record in a highly-professional customer service in a dynamic, start-up environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluent written and spoken English is mandatory.
- Previous experience with working with Automation Anywhere, Blue Prism, Open Spanisa plus
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Pasig, Metro Manila, Philippines
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About Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.