Job Description
Get to know our Team:
The Driver Training team highly interfaces with both 2Ws and 4Ws Drivers. The team also interfaces with different departments inside Grab that has different training needs. You will get a chance to work directly with progressive thinkers from different departments - operations, marketing, engagement, communications, and strategy to help shape the brand and operations together as a team.
Get to know the Role:
The Grab Driver Training Department is responsible for
- making sure that our driver-partners and riders are empowered and equipped to provide 5-star service to our customers
- design, development, and management of Driver training modules as well as ensuring training is delivered and understood by driver-partners.
We’re looking for a pro-active creative thinker and problem solver who is willing to help transportation forward.
The day-to-day activities:
Training Content Design and Development
- The Training Assistant Manager’s main role is to effectively prepare drivers to succeed in the Grab Platform.
- Design & develop training curricula & programs about different operating procedures, service standards, and best practices in the Grab platform.
- Design & develop programs or modules with external providers
- Training materials should be apt for different formats and different communication channels.
- Scopes training needs, identifies the appropriate intervention and implements program within agreed timeline and provides training solution options
- TAM will handle both 2Ws and 4Ws training content requirements.
Project Management
- Creates a training calendar and budget
- Reviews contracts with external partners
- Oversees efficient rollout of programs
- Coordinates the logistics for training events (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials), if needed
- Performs administrative functions as required by the programs being implemented
Third Party Content Development
- Sources for potential external training providers for training and development programs/activities for drivers, if needed
- Evaluation of course outlines/programs submitted by different training consultants/providers
- Reviews the proposals of training consultants/providers to ensure that training objectives, course contents, and training cost meet the budget
- Reviews and approves the design of training modules developed by external providers to ensure alignment to our development objectives
Metrics and Reports
- Reviews and ensures complete, accurate and on-time submission of the weekly report and other reports as required relating to training and development;
- Submission of quarterly and annual reports
- Creation of new training metrics design
- Documentation of training processes in manuals
- Recommends changes in program content based on outcome of training metrics
- Regular update with trainers to cascade operational and product updates(Manila and Cities)
- Manages Trainers attendance and performance
- Certification of new trainers
- Certification of trainers of new training material content
Minimum Qualifications
- Must possess a Bachelor’s Degree in Psychology, Human Resource Development Management, Behavioral Science or its equivalent
- Must have at least 2 years of supervisory experience in training program design, execution, and evaluation
- Ability to facilitate/conduct and design training programs
- Knowledge and skills in training and development
- Basic knowledge in HR management
- Good oral and written communication skills
- Good interpersonal skills
- Good presentation skills
- Negotiation skills
- Proficient in word processing (Microsoft and Google)
- Has experience in training and content development
- Excellent leadership skills, oral and written communication skills, facilitation skills, and project management skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue