goFLUENT Philippines Inc.
goFLUENT Philippines Inc.

Bilingual CSR | Japanese Speaker  

goFLUENT Philippines Inc.

 
  • Quezon City, Philippines
    10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired a year ago

2023-01-19T16:00:00+00:00
Job closed.

Job Description

When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.

At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.

Join us and feel a sense of purpose in your work everyday!

Our Asian Learning Consultant team is young and energetic. And because collaboration with other offices worldwide is very active, it is an environment where you can truly feel that you are working in a global company.

About the Position

We are looking for a Learning Consultant to join our team based in Tokyo. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.

At goFLUENT, the Customer Service is unique. We are always ready to help our learners with empathy. We do our best to deliver every day the best experience!

What Youll Do

  • Manage relationships with clients/learners taking goFLUENT lessons/training.
  • Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
  • Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
  • Reach KPIs discussed with the LC Team Leader/Manager

You'll love this job if you

  • Are outstanding at communicating, both orally and written (Japanese is your mother tongue)
  • Have a previous successful experience in customer support
  • Are very empathic and able to solve complex conversations in order to give a smile to customers
  • Are an organized, responsive, sincere and autonomous person

Minimum Qualifications

We are looking for

  • 1 to 4 years experience in customer service
  • Internet savvy and proficient in MS Office, Google Docs and Open Office
  • Advanced level of English (verbal and written)
  • Bachelor's/College Degree in any field

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
Industry
eLearning
Vacancy
2 openings
Website
http://www.gofluent.com/

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About goFLUENT Philippines Inc.

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content, and virtual human interaction on any device. We are present in 20 countries across all continents and have helped millions of people become better communicators in different business languages. goFLUENT Philippines, Inc. was established in 2004 and has seen incredible growth in the past 22 years, opening up two offices in Eastwood, Quezon City and Alabang, Muntinlupa City. Our office in Eastwood is the biggest out of all our locations and is an important hub from which services are provided to our clients in Europe and the rest of the world. Our office in Alabang is the place to be if you hail from the south or are just looking for a new opportunity in Muntinlupa. You will love these spaces for their open-plan design, quirky murals and welcoming energy, as well as the great synergy between teams. It’s our unique culture that empowers us to do the best work of our lives. For more information, visit https://www.gofluent.com/us-en/careers/

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