GoTo Company
GoTo Company

Operations Supervisor - Malang  

GoTo Company

 
  • Malang, Indonesia
    Jl. Laks. Martadinata 04-06, Kel. Sukoharjo. Kec. Klojen. Kota Malang 65117, Malang, East Java (Jawa Timur), Indonesia
    Malang
    East Java (Jawa Timur)
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-03-23T17:00:00+00:00
Job closed.

Job Description

  • Responsible for completed orders and Profit and Loss target achievement
  • Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
  • Driver Acquisition Management (Outreach, Recruitment and Onboarding)
  • Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
  • Coordinate with and liaise direct and/or matrix superiors for day-to-day escalated issues around driver service and customer service.
  • Define, set, and apply strategies from operations perspective during the process of establishing the new area of service.
  • Handling channel walk-in center on each region
  • Ensuring problem-solving according to agreed process & based on a standard operational procedure
  • Responsible to manage driver’s problems based on applied regulations
  • Lead, and if necessary, empower and delegate subordinates to co-solve issues
  • Manage service time, driver and customer satisfaction

Minimum Qualifications

  • Bachelor degree from the top university
  • Having min. 3 years experience in related area, preferably at the managerial level
  • Able to handle walk-in channel
  • Expert in face to face service
  • Experienced in a service area (contact center, email etc)
  • Willing to improve driver satisfaction
  • Willing to effectively manage headcount
  • Willing to be relocated to Malang, East Java
  • Language - Indonesian native, English is a plus
  • Have a good knowledge of marketing or related fields
  • Analytical, proactive, and a problem solver

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Jl. Laks. Martadinata 04-06, Kel. Sukoharjo. Kec. Klojen. Kota Malang 65117
Industry
IT and Software
Vacancy
1 opening
Website
https://www.gotocompany.com/en

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About GoTo Company

GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.

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