Team Manager

Full Potential Solutions, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Posted 25 days ago and deadline of application is on 25 Oct
Recruiter was hiring a day ago

Job Description

Our Team Manager will be responsible for managing our team of sales agents along with creating new strategies and process flows to maximize revenue from this channel. As a manager, you must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team. This role will report to the Director of Sales Development.

As a Team Manager, you will provide support, coaching, feedback, process improvement, performance management, and client management. The Team Manager holds the responsibility of supporting customers to qualify for business leads.

Responsibilities:

Our Team Manager will perform the following:

  • Manage the hiring, development, and performance of the team
  • Coach agents to successfully achieve their goals
  • Set team direction, resolve problems and provide guidance to members of the team
  • Inspire others to deliver their best daily
  • Work with peers to solve problems in creative ways
  • With excellent questioning and listening skills
  • With strong ability to build rapport
  • Adapt departmental plans and priorities to address business and operational challenges
  • Perform supervisory audits as necessary

Minimum Qualifications

  • College degree is preferred
  • Minimum of 5 years of work experience with a track record of accomplishment in sales, customer service function and technical support
  • Minimum 2 years related team leadership/management experience in sales lob required
  • Demonstrated understanding of call center environment and a deep disciplinary knowledge of customer service and sales
  • Experience communicating effectively across all levels of the organization
  • Must be a dependable, high energy, detail-oriented person.
  • Demonstrated embrace of our Core Values
  • Must be flexible with schedule and job duties
  • Company drug screen and background check are required

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Sales and Marketing Knowledge
  • Leadership skills
  • Coaching

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Completed associate's degree
Recruiter response to application
Always 
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.fpsinc.com

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales/customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership, and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India and Manila, Philippines.
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