Client Services Supervisor
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱35,000.00 - ₱45,000.00 / monthPHP350004500035000MONTH
- Full timeFULL_TIME
Expired 6 years ago
2018-07-14T16:00:00+00:00Job closed.
Job Description
POSITION OVERVIEW
The Client Services Supervisor assists the Operations Manager with the overall day-to-day operational and administrative tasks within the organisation. The position is responsible for handling client issues and concerns regarding operations and staff performance; proactively supporting the delivery of HR Processes at the clients’
side. The Client Services Supervisor coordinates with other Support Teams to ensure business continuity and performance compliance.
GENERAL RESPONSIBILITIES:
Operational and Team Management
- Provide day-to-day operational, and project support to clients andemployees
- Manage clients' compliance to company systems and policies
- Build a strong business relationship with clients to discuss issues, concerns andupdates
- Manage work schedules
- Carry out daily operational duties and responsible for motivating employees; leads by example
- Monitor team performance, attendance, productivity, etc. and ensures that SLAs are regularly met
- Motivate and encourage employees through positive communication and create effective channels
- for employee feedback
- Establish a positive, supportive and collaborative environment
- Drive company initiatives that contribute to long-term operationalexcellence
- Assist in the development of strategic plans for operationalactivity
- Formulate and implement departmental & organizational policies and operational plans & procedures
- to maximize output
- Manage complex and difficult HR Projects cross-functionally
Administration
- Act as the main link between Client Operations, Management team, and theemployees
- Perform wide range of Human Resource activities
- Review and evaluate staff individual strengths and areas for improvement; produce performance
- reviews as established by OperationsManager
- Monitor and report individual and team performance through regularscorecard reviews
- Deal with personnel work-related issues and concerns in a professional and confident manner using
- the company Code of Conduct and Labor Laws as aguide
- Provide effective coaching and perform the appropriate corrective/disciplinary action as needed
- Develop engagement activities to increase employee loyalty, focus, andretention
- Establish monthly town hall meetings with other departments to review operations activities within
- the organisation
- Implement improvements to increase the effectiveness and efficiency of Support Services (HR, IT,
- Finance) as well as coordination and communication betweenfunctions
- Reconciling monthly activity, and generating year-end reports
- Assists in administering payroll and employee benefits and organizationalinsurance
- Serve as primary liaison to legal counsel in addressing legal issues e.g. intellectual property, copyright,
- governing instruments, partnerships etc.
- Monitor various departments in the organization together with Human Resources Department
- Oversee organizational insurance policies and ensure the health and safety of all employees
Minimum Qualifications
POSITION REQUIREMENTS:
- Graduate of any Bachelor's Degree preferably in Human Resources or any related course
- With at least 3-5 years relevant and hands-on experience in Human Resources
- Background in Philippine Labor Laws / HR governing policies is required
- Previous work experience in a BPO/Offshoring company
- Experience handling start up campaigns or Australian accounts is anadvantage
- Strong English communication skills with the ability to convey issues accurately, effectively and often
- with empathy
- Can deal effectively, comfortably, and confidently with clients at all levels of responsibility, authority,
- and rank
- Ability to deal with people across all levels of the organization
- Ability to make sound decisions, is goal-oriented, energetic, and a forward thinker who has set high
- standards
- Extensive knowledge in operations-relatedfunctions
- With proven planning and leadership skills
- Must be detail-oriented, has good judgment and should be able to thinkstrategically
- Possesses strong analyticalskills
- Good time management and organisationalskills
- Trustworthy, reliable, and has the ability to work independently and manage multiple projects at a
- time
- Strong commitment to service and a flexible can-do attitude to respond to client and business needs
- Exhibits a high degree of professionalism
- Ability to multitask and remain calm under pressure and stress
- Takes initiative and deliversolutions
- Must be willing to work in BGC in a graveyard/ shifting schedule
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.