Cloud Operations Manager  

Purpose

• Responsible for managing the operations of CPI’s and our clients’ cloud-based solutions, principally in AWS
• Working closely with the CPI cloud solutions development and IT teams, is responsible for developing and maintaining operational best practices to deploy and implement cloud-based solutions
• Ensure effective deployment, monitoring, reporting, security, and life-cycle management solutions services through our hosted environments and proper training on the staff involved in the Cloud Operations
• This position is expected to grow over time to incorporate additional responsibilities and opportunities as our cloud infrastructure expands.

Accountabilities

Subject Matter Expert:

• Evaluate, respond to, and resolve service issues; design tools and automation to prevent problem recurrence;
• Assist support teams and services and clients with cloud questions, systems design, problem resolution, etc;
• Manage security-related aspects of the infrastructure, including compliance with relevant standards.

Design and Planning:

• Work with developers and other engineers to create and maintain the cloud (AWS) infrastructure;
• Contribute to strategic planning for cloud solutions;
• Drive technical innovation and efficiency in infrastructure operations via automation and orchestration.
• Conduct capacity planning analysis and cloud budget planning.

Administration and Maintenance:

• Create and maintain automated monitoring and reporting of cloud infrastructure health, performance and cost control;
• Manage the monitoring, updating, optimization, redundancy, stability of cloud systems;
• Participate in any project deemed necessary by the organization.

Human Resource Management:

• Responsible for performance management, service and client experience coaching, training and development of employees;
• Ensures the team is up-to-date on product functionality, tools, industry trends and best practices related to radiology workflow and integration;
• Promote the company culture.

Performance Management:

• Evaluate the performance of the department processes, report Key Performance Indicators, get customer feedback, keep abreast of the best practices, recommend adjustments and implement changes.

• Bachelor's Degree in IT/Com Sci or any other related courses
• A minumum of 5 years of IT experience within a medium to large sized business;
• A minumum of 2 relevant years of experience in Cloud Administration;
• AWS Certification, such as AWS SysOps Engineer or AWS DevOps Engineer, is a major asset;
• Broad experience with and knowledge of several operating systems (Linux, Microsoft);
• Intermediate to advanced knowledge of networking, in particular building cloud networks and integrating them with on-premise networks in a secure and reliable manner;
• Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes;
• Knowledge of containers, orchestration tools, and container management is an asset;
• Good verbal and written communication skills in English;
• SQL and database experience.