TEAM LEAD
Chubb Business Services
- Mandaluyong, PhilippinesSheridan, Mandaluyong, Metro Manila, Philippines, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- ₱40,000.00 - ₱50,000.00 / monthPHP400005000040000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
ROLE PURPOSE:
To produce a high performing, market leading claims team with a focus on the Accident & Health, Specialty Personal Line, Property and Casualty Claims. Handle claims effectively and efficiently in accordance with Claims Best practices. Work closely with Claims management and underwriters to service brokers and direct consumer business.
Serves as a backup referral point for the In-country stakeholders and claims service delivery in the absence of the Manager. Executes the team’s capacity plan and flags issues or concerns that may impact our capability to meet/exceed our Service Level Agreements.
KEY RESPONSIBILITIES:
- Technical Supervision of the quality and workflow of claims within the team.
- Review of all claim coverage denials and quality of resultant coverage response letters.
- Administrative supervision and responsibility for the claims team.
- Ensure team promptly and properly document all developments on claim files.
- Coach and develop claims team members.
- Work with Claims Department, Operations Department and IT to ensure relevant management reports are established and regularly produced.
- Provide regular updates on management information and key performance indicators (KPI’s) on team performances for new claims, open claims, and reserving timeframes.
- Conduct performance reviews/goal setting of all staff.
- Perform quality audits of staff claims in accordance with internal requirements.
Minimum Qualifications
- Tertiary Qualified or minimum 3-4 years similar work experience
- Claims Insurance background (is preferred).
- Strong Leadership skills.
- Strong customer relations skills.
- Experience with volume lines of claims.
- Evidence of sound claims supervision and handling techniques.
- Experience in the supervision of staff.
- Strong proven relationships with Brokers.
- Strong proven relationships with underwriting teams in Chubb.
- Experience in the demands and understanding the needs of brokers in the market.
- Written and verbal communication skills relative to claims handling.
- Understanding of the Insurance Contracts Act and general Insurance Code of Practice.
- Experience in performing audits.
Perks and Benefits
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Stock Options
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Organizing and Planning
- Critical Thinking
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Sheridan, Mandaluyong, Metro Manila, Philippines
About Chubb Business Services
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
Chubb, via acquisitions by its predecessor companies, has been present in the Philippines for more than 60 years. Chubb in the Philippines is a branch of Insurance Company of North America, which has been assigned a financial rating of AA by Standard & Poor's. The company provides specialized and customized coverages for Property, Casualty, Marine, Financial Lines, as well as Accident & Health. It leverages global expertise and local acumen to tailor solutions to mitigate clients' risks. With a focus on building strong relationships with its clients by offering responsive service, Chubb in the Philippines has become one of the leading providers of Specialty Personal Lines, Accident & Health Insurance through direct marketing.