Baytech BPO Corporation
Baytech BPO Corporation

Customer Service Representative (CSR)  

Baytech BPO Corporation

 
  • Pasig, Philippines
    Tycoon Center Bldg. Pearl Dr San Antonio, Pasig Metro Manila Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-05-03T16:00:00+00:00
Job closed.

Job Description

We are looking for bright, young talents that are highly trainable to join our Customer Support Team.

A Customer Service Representative is a person tasked to study the needs of its customers and help the company in satisfying them in a timely and cost-effective manner. They manage and resolve customer issues that cut across the organization’s departments, including policies, pricing, and product features.

Their tasks are as follows:

  • Answer customers' issues via email and phone call.
  • Communicate with the Marketing and Development team to come up with solutions for customers' issues.
  • Do the necessary research needed to answer customers' queries.
  • Test and replicate the customers' journey to our sites to get to the bottom of the problem.
  • Document issues and solutions for new concerns raised by customers and add it to our customer support knowledge base.

Minimum Qualifications

  • HS Graduates with at least 6-months call center experience are encouraged to apply
  • For college graduates, no call center experience needed
  • Communication skills - must be able to provide information in writing, by phone, or in person so that customers can understand them.
  • Customer-service skills - should be able to help the company retain customers by answering their questions and complaints in a helpful and professional manner.
  • Interpersonal skills - should be able to create positive interactions with customers.
  • Listening skills - must be able to listen carefully and understand a customer's situation in order to assist them.
  • Patience - should be patient and polite, especially when interacting with dissatisfied customers.
  • Problem-solving skills - must be able to determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Email Support
  • Chat Support
  • Customer Service
  • Problem Solving
  • Critical Thinking
  • Communication Skills
  • Deductive Reasoning

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Tycoon Center Bldg. Pearl Dr San Antonio, Pasig Metro Manila Philippines, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
http://baytech.ph

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About Baytech BPO Corporation

Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the industry. The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit. Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs. With Baytech, you can be sure to get the best quality service. Send us an email to know more about our services.

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