Customer Service Representative (CSR)

Careers at Ayala Group

Posted 8 days ago and deadline of application is on 3 Jan
Recruiter was hiring 3 minutes ago

Customer Service Representative (CSR)

Careers at Ayala Group

Job Description

  • Confer with customers by telephone or in person to provide information
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of investigation results
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes

Minimum Qualifications

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records.
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • The ability to communicate information and ideas in speaking so others will understand.
  • The ability to speak clearly so others can understand you

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Taguig, Metro Manila, Philippines
Industry
Conglomerate
Vacancy
3 openings
Website

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About Careers at Ayala Group

Careers at Ayala Group provides you invaluable opportunities to build a career with us. Ayala is one of the oldest and most respected business groups in the Philippines with a diversified business portfolio that includes real estate development, banking and financial services, telecommunications, water distribution infrastructure, electronics manufacturing services, automotive dealership, overseas real estate investments, business process outsourcing (BPO), infrastructure, renewable energy, and power.
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