Client Services Manager
Careers at Ayala Group
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Account Manager is the overall owner of a portfolio of accounts, accountable for his/her portfolio’s customer relationship, financials and overall customer satisfaction. This role is the primary contact of clients for all account-related matters, in support of an end-to-end engagement, from the beginning of the project during implementation, to go-live and ongoing service delivery and production support. This is a critical role of the HCX organization that has consistently shown significant impact on overall customer satisfaction and HCX’s ability to generate repeat business.
Minimum Qualifications
- Excellent communication skills across all levels, with good presentation skills
- Excellent listening, negotiation and conflict management skills
- Excellent business acumen
- Project and program management
- Financial management, including forecasting, budgeting and cost management
- IT Service delivery
- Managing multiple accounts portfolio
- Leading cross functional teams in a matrixed environment
- Experience in HR Information Systems (HRIS), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) software and tools
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines
About Careers at Ayala Group
Careers at Ayala Group is a business venture initiative established by the Ayala Group of Companies in 2005 with the objective of maximizing synergy across the different Recruitment Teams of the Ayala Group of Companies.
The group is responsible for attracting high performing Talents to explore career opportunities in any Ayala organization, introduce the different Ayala companies to the people and highlight these organizations as Employers of Choice by showcasing these unique value propositions: Ayala Culture, Purpose-led organizations, Career Opportunities, Great Employee Benefits, and Development and Engagement programs.
Careers at Ayala Group provides you with invaluable opportunities to build a career with us.