Real Time Analyst
Accenture Philippines
- Taguig, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2022-11-26T16:00:00+00:00Job closed.
Job Description
Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!
Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:
- You will act as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- You will function as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
- You will provide input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.
- You will be providing trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- You will primarily be responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
Minimum Qualifications
What are we looking for?
- Open to college graduates, college undergraduates and associate degree graduates with related work experience
- Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
- Amenable to work in Taguig
- Willing to go back on-site once recalled
Good to have skills:
- Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
- Familiarity with DANER approach in monitoring real time activities
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 10th Floor, Uptown Tower 2, BGC Taguig, Metro Manila, Philippines
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.