Spanish Bilingual Associates
Accenture Philippines
- Cebu City, Philippines5, Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-11T16:00:00+00:00Job closed.
Job Description
- Interacts with customer and ensures adherence to quality and customer service policies and procedures
- Technical hardware/software support including router, mobile/tablet, app etc
- Provides constructive feedback to customers and panelists
- Maintains a repository of best practices and customer preferences to drive a positive customer experience
- Ensure absolute consistency of measurement across the business and strive for objectivity and efficiency
- Work against established SLAs and metrics and evaluated by the degree of their achievement
- Gains and ensures excellent knowledge of product, systems and processes
- Proactively work with process mentors from both internal and external departments to improve overall performance
- Updated with the latest technology
- Ability to troubleshoot with non-technical users.
Minimum Qualifications
- Graduate of any bachelor's degree
- Undergraduates with relevant work experience are welcome to apply
- Excellent English communication skills
- Excellence Spanish communication skills
- Preferably with call center experience
- Willing to work on holidays, weekends, shifting schedules and extended working hours
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Robinsons Cybergate Don Gil Garcia St., Cebu Business Park, Cebu City
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.